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Customer Service Assistant

4 months ago

Horsham, United Kingdom Jewson Partnership Solutions Full time

Are you based in the Horsham area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Do you have a valid, manual UK driving license and admin experience?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities and JPS Horsham is on the hunt for a Customer Service Assistant who's as passionate about great service as we are

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note: A full valid driving license is required for this role

Working Hours: 7.30 - 5.00 Monday to Friday - 42.5 hours per week

Location: Units 3&4 Oakhurst Business Park, Wilberforce Way, Southwater, RH13 9RT

Key Responsibilities:

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

  • Perform administrative duties for the branch using Microsoft 365 packages as well as our in-house systems - including but not limited to: sales order processing, stock inventory control, delivery scheduling

  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

  • Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

  • Act as a relief driver for the branch, performing deliveries to our customers when needed in a 3.5t van

  • Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

  • Maintain stock levels, carrying out regular stock counts

  • Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

  • A full, manual driving license, held for longer than 1 year

  • IT literate - must be familiar with Office 365packages

  • Previous industry experience preferred but not essential

  • Experience in a customer facing environment

  • Passion for working with people with a positive can-do attitude

What's in it for you?

  • Retirement Savings Plan (Pension) - with Legal & General

  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

  • WorkPerks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

  • Employee Discount

  • Refer a Friend scheme

  • Wellbeing Centre via WorkPerks

  • New Reward and Recognition programme - launching soon

About us

At JPS, we're proud to be part of STARKBuilding Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.?

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today