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Customer Service Representative

1 month ago

Horsham, West Sussex, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Pavers Shoes in Hilliers Garden Centre, Horsham.

Key Responsibilities
  • Deliver exceptional customer service, ensuring a positive and engaging experience for all customers.
  • Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs in the process.
  • Be self-aware, questioning, learning, and taking responsibility for yourself.
  • Be a team player, maintaining a friendly, engaging, and positive attitude.
  • Support the maintenance of store standards, product placements, and stockroom.
What We Offer
  • Competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17).
  • Generous Staff Discount scheme, some of which can be shared with family and friends.
  • Holiday Entitlement increasing with service.
  • Company Contribution Pension.
  • Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
  • Access to the Pavers Academy: providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
  • Access to wellbeing and financial support through RetailTRUST.
Requirements
  • Good availability for weekend and weekday working.
  • Previous experience as a Sales Assistant, Retail Assistant, or in a Customer Care environment.
  • Ability to learn and take responsibility for yourself.