Customer Services Assistant

7 months ago

Horsham, United Kingdom Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
George Burrows have been at the forefront of providing personal protection policies to Federation members for over 50 years.

At George Burrows, we pride ourselves on the breadth of our insurance broking services, our individual approach to risk analysis, our experience and our commitment to a high quality service.

Also, we are part of Gallagher, founded in 1927 and one of the largest international insurance and risk management firms in the world.

We are recruiting a Customer Services Assistant who will be responsible for providing excellent customer service to our clients, manage claims from start to finish, and other administrative tasks relevant to the role.

**Responsibilities**:

- Ensuring claims are managed from initial notification through to completion.
- Handle any complaints cases and escalate any potential issues to management as appropriate.
- Provide assistance to account handlers including processing refunds, allocating outstanding cash, insurance Bordeaux
- Process direct debits for additional life and other specialist policies
- Production of reports, both regular requirements and ad-hoc requests as necessary.

Qualifications:
**Essential**:

- Due diligence in administration, policy documents and processes
- Excellent client service focus; the customer is always your top priority
- Generate and driving new business using exceptional communication and interpersonal skills.
- Actively deal with ambiguity and have outstanding accuracy and attention to detail
- Continually building your industry knowledge and seeking development
- Ability to work on own initiative and also be a team player
- IT confidence -Experience using MS Excel, Word and PowerPoint
- GCSE or equivalent
- Eligible to work in the UK

**Desirable but not essential**:

- Working Knowledge of general insurance products
- Previous experience working in customer service/sales roles
- Experience using Acturis and CDL
- Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role._

**About rewards and compensation**
- On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:
- ** Minimum of 25 days holiday,** plus bank holidays, and the option to ‘buy’ 5 more days
- ** Defined contribution pension scheme, **which Gallagher will also contribute to
- ** Life insurance,** which will pay 4x your basic annual salary, which you can top-up to 10x
- ** Income protection**, we’ll cover up to 50% of your annual income, with options to top up
- ** Health cash plan or Private medical insurance**

Other benefits include:
- Three fully paid volunteering days per year
- ** Employee Stock Purchase plan**, offering company shares at a discount
- ** Share incentive plan**, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more
- #LI-JJGAdditional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

If this sounds like somewhere you’d like to join, we'd love to hear from you

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