Customer Assistant

3 days ago

Horsham, United Kingdom M&S Full time

**Summary**

Service and Safety Assistant
**All the details**

**This is a temporary vacancy for 8 weeks only, working 20 hours per week.**

**Work Pattern**:
**Tuesday - Saturday 11:00 15:00**

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

  • Customer Assistant

    2 weeks ago

    Horsham, West Sussex, United Kingdom Lidl Full time

    Customer Assistant at Lidl Looking for a job where no two days are the same? As a Customer Assistant at Lidl, you'll be part of a collaborative and determined team where everyone pitches in to help each other out. Be a Lidl expert, assisting customers with questions and requests Efficiently handle deliveries and keep the store running smoothly Provide...

  • Customer Assistant

    4 weeks ago

    Horsham, United Kingdom Lidl Full time

    Customer AssistantSummary £12 - £13 per hour | 20-30 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer...

  • Customer Assistant

    1 month ago

    Horsham, United Kingdom Lidl Full time

    Customer AssistantSummary £12 - £13 per hour | 20-30 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer...

  • Customer Assistant

    4 days ago

    Horsham, United Kingdom Lidl Full time

    Customer AssistantSummary £12.40 - £13.00 per hour | 35 hour contract | shifts 5am starts 11pm closes | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other...

  • Customer Assistant

    4 days ago

    Horsham, United Kingdom Lidl Full time

    Customer AssistantSummary £12.40 - £13.00 per hour | 25 hour contract | shifts 5am starts to 11pm finishes | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other...

  • Customer Assistant

    3 days ago

    Horsham, United Kingdom Lidl Full time

    Customer Assistant Summary £12.40 - £13.00 per hour 25 hour contract shifts 5am starts to 11pm finishes 30-35 days' holiday (pro rata) 10% in-store discount Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just...

  • Customer Assistant

    2 weeks ago

    Horsham, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** WK1 Sun 07:00 13:00 Mon 15:00 20:00 Wed 15:00 20:00 Thu 15:00 20:00 WK2 Mon 15:00 20:00 Wed 15:00 20:00 Thu 15:00 20:00 Sat 14:00 20:00 This is a temporary vacancy **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...

  • Customer Assistant

    3 weeks ago

    Horsham, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Week 1 Thursday 09:30 17:30 Saturday 10:00 15:00 Week 2 Wednesday 09:30 17:30 Saturday 10:00 15:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    5 days ago

    Horsham, United Kingdom Lidl Full time

    Summary £12.40 - £13.00 per hour | 25 hour contract | shifts 5am starts to 11pm finishes | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just...

  • Customer Assistant

    5 days ago

    Horsham, United Kingdom Lidl Full time

    Summary £12.40 - £13.00 per hour | 35 hour contract | shifts 5am starts 11pm closes | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...

  • Customer Services Assistant

    4 weeks ago

    Horsham, United Kingdom Clearline Recruitmentment Ltd Full time

    As a Customer Services Apprentice, you will be responsible for providing excellent service to all customers and clients, assisting the Head of Customer Services and monitoring / processing payments. This is a full-time role, with working hours from Monday - Friday, and is based in Horsham (you will need to drive and have access to your own vehicle due to the...

  • Customer Service Assistant

    3 weeks ago

    Horsham, United Kingdom Appcastenterprise Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...

  • Customer Assistant

    4 days ago

    Horsham, United Kingdom Lidl GB Part time

    Summary £12.40 - £13.00 per hour |  25 hour contract  |  shifts 5am starts to 11pm finishes  | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out....

  • Customer Assistant

    2 days ago

    Horsham, United Kingdom Lidl in Deutschland Full time

    Summary £12.40 - £13.00 per hour | 25 hour contract | shifts 5am starts to 11pm finishes | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out....

  • Customer Assistant

    3 days ago

    Horsham, United Kingdom Lidl in Deutschland Full time

    Summary £12.40 - £13.00 per hour | 35 hour contract | shifts 5am starts 11pm closes | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. ...

  • Customer Service Assistant

    4 weeks ago

    Horsham, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 12.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...

  • Customer Services Assistant

    3 weeks ago

    Horsham, United Kingdom Hague Dental Supplies Ltd Full time

    **Job Role**:Customer Services Assistant **Reporting to**:Customer Services Manager **Team**:Operations **Key Relationships**:Customer Services Manager, Director of Operations, Engineers Team, Warehouse Team, Marketing Team, Finance Team, and Projects Team. Hague Dental sells, installs, repairs and services non disposable dental products (chairs, x-rays...

  • Customer Services Assistant

    1 week ago

    Horsham, West Sussex, United Kingdom Clearline Recruitmentment Ltd Full time

    As a Customer Services Apprentice, you will be responsible for providing excellent service to all customers and clients, assisting the Head of Customer Services and monitoring / processing payments. This is a full-time role, with working hours from Monday Friday, and is based in Horsham (you will need to drive and have access to your own vehicle due to the...

  • Customer Assistant

    2 weeks ago

    Horsham, United Kingdom Lidl Full time

    Night Shift Summary £12 - £13 per hour | 30 - 37.5 hour contract | shifts 20:00 - 06:00 | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other...

  • Customer Assistant

    4 weeks ago

    Horsham, United Kingdom Lidl Full time

    Night Shift Summary £12.00 up to £16.50 per hour | shifts: 10pm - 6am | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...