Customer Services Assistant

1 week ago


Horsham, West Sussex, United Kingdom Clearline Recruitmentment Ltd Full time

As a Customer Services Apprentice, you will be responsible for providing excellent service to all customers and clients, assisting the Head of Customer Services and monitoring / processing payments.

This is a full-time role, with working hours from Monday

  • Friday, and is based in Horsham (you will need to drive and have access to your own vehicle due to the remote location).

Responsibilities

  • To provide an excellent level of service to all new and existing customers and clients
  • To organise and monitor Engineering activity inclusive of reactive, PPM and installations
  • To assist with Engineer diaries and ensure they know where they need to be each day
  • To maintain a positive relationship with clients
  • Keep clients well informed for each engineering visit
  • Ensure the correct Engineers are dispatched
  • Ensure payments are made by each client in the correct timescale
  • Manage the company CRM system keeping relevant information up to date, especially for new customers
  • Completion of relevant paperwork and administration tasks as required
  • Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for planned Engineer's visits
  • Always adhere to the brand standards for communication
  • Handle any complaints where possible and escalate through the appropriate channels when necessary.
  • Process payments for Engineering where needed including upfront payment for those yet to complete a credit agreement in full
  • Assist the Head of Customer Services with any tasks as required

Desired Experience

  • Have a broad knowledge of administration processes
  • You should have a good, current knowledge of IT; ability to find your way around the computer system and other related gadgets with the minimum amount of guidance

Desired Personal Skills

  • You must possess excellent communication skills for effective interaction with diverse groups of people
  • You must possess a friendly personality to be easily approachable by all persons by being polite and thoughtful
  • Possession of good math skills to be able to perform simple calculations on the spot (either with or without a calculator)
  • Ability to work effectively as part of a team
  • Ability to maintain positive disposition and be effective at work even when under pressure
  • Ability to be patient with customers no matter how difficult they might be
  • Ability to work to and deliver on given deadlines
  • Ability to multitask and still work effectively
  • Be punctual and have ability to manage own time effectively

Desired Qualifications / Licences
-
GCSE grades 4-9 or equivalent in English and Maths:


  • UK Driving Licence

Prospects

  • There is potential to progress into a permanent role after successful completion of the apprenticeship

Job Title:
Customer Services Assistant

Location:
Horsham (due to the remote location, it is required that you can drive and own a car)

Salary:
£20,000 per annum

Full time:
Monday - Friday

**For more information about this role, please contact Frankie Denahy at Clearline Recruitment.
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