Customer Service Administrator

2 weeks ago


Belfast, United Kingdom Ashton Recruitment Full time

Ashton Recruitment require a Customer Service Administrator for our client based in the Duncrue area of Bel-fast. Position: Customer Service Administrator Location: Belfast Duration: Temporary Permanent Rate of Pay: Between £25,000 and £26,000 Hours of Work: Monday - Friday, 08:30-16:30 This person is responsible for order processing, managing order updates, directing telephone calls and emails. This person will play a pivotal role in ensuring smooth customer interactions and the efficient processing of or-ders. This office-based role requires excellent communication and organizational skills. Duties include (but not limited to): * Manage the efficient processing of customer orders, ensuring accuracy and timeliness. * Collaborate with the relevant departments to ensure all customer orders are fulfilled to satisfaction. * Keep customers informed about the status and progress of their orders. * Provide timely updates on order processing and delivery times. * Direct telephone calls and emails to the appropriate departments or individuals. * Ensure prompt and courteous responses to customer inquiries and concerns. * Consistent high-level customer service Essential Criteria: * Highly organized and efficient in managing tasks and responsibilities to meet stringent deadlines. * Adept at directing customer inquiries and ensuring they reach the appropriate departments. * Excellent interpersonal communication skills, with staff and customers. * Familiarity with company policies. * Compliance with the organization's rules regarding processes and procedures according to the relevant standards. * Responsible thinking and communication according to the Integrated Management System. Essential Criteria * Experience with Sage 200 Ashton Recruitment is acting as a Recruitment Agency Skills: Customer Service Computer literate Sage 200 Communication Time keeping



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