Current jobs related to Customer Service Agent - Belfast - Fibrus Networks Ltd

  • Customs Agent

    4 weeks ago


    Belfast, United Kingdom Manpower UK Ltd Full time

    Location: Belfast Salary: Competitive (based on experience) Hours: 40 hours per week; Monday - Friday (with 1 weekend in every 9 on-call) Shift Pattern: 09:00 - 17:30 Are you ready to take your career in customs clearance and freight forwarding to the next level? Join a fast-growing, dynamic team specialising in seamless goods movement across the UK and...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street is delighted to be working with our client in Mallusk who are seeking to recruit a new full time and permanent Customs Brokerage Agent Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Duties will involve Operations, Compliance and Customs Expertise and the candidate hired...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street is delighted to be working with our client in Mallusk who are seeking to recruit a new full time and permanent Customs Brokerage AgentPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Duties will involve Operations, Compliance and Customs Expertise and the candidate hired will...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street is delighted to be working with our client in Mallusk who are seeking to recruit a new full time and permanent Customs Brokerage AgentPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Duties will involve Operations, Compliance and Customs Expertise and the candidate hired will...


  • Belfast, United Kingdom Jet2.com Full time

    Job Description:As a member of our Ground Operations Team at Belfast Airport our Passenger Service Agents plays a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers. Why join Jet2.com as Passenger Service Agent?We offer our valued Passenger Service Agent colleagues a range of benefits...


  • Belfast, United Kingdom Expeditors Full time

    Job Description Operations, Compliance and Customs Expertise: 1- Will follow the following specific areas relating to customs brokerage: National customs regulations – TSS and CDS Entry Submission Expeditors’ customs policies, controls, procedures and processes Operational and customer service execution Customer communication & Interaction ...


  • Belfast, United Kingdom Expeditors Full time

    Job DescriptionOperations, Compliance and Customs Expertise:1- Will follow the following specific areas relating to customs brokerage:National customs regulations – TSS and CDS Entry SubmissionExpeditors’ customs policies, controls, procedures and processesOperational and customer service executionCustomer communication & InteractionExpeditors’...


  • Belfast, United Kingdom Swissport Full time

    OverviewJob Title: Customer Service AgentCompany: SwissportLocation: Belfast International AirportContract Type: Part TimeHours: 24 - 30 hours per week, between Monday – Sunday (shift work)Salary: £12.98/hrAbout the company:Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable...


  • Belfast, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Operations, Compliance and Customs Expertise:Will follow the following specific areas relating to customs brokerage:National customs regulations – TSS and CDS Entry SubmissionExpeditors’ customs policies, controls, procedures and processesOperational and customer service executionCustomer communication &...


  • Belfast, United Kingdom Markerstudy Group Full time

    Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies and we put innovation at the heart of our busines. We currently have exciting opportunity for a Customer Service Administrator to be based at our Belfast service centre! Your official role title would be Deployment Centre Agent and you would be responsible...


  • Belfast, United Kingdom HipHopTune Media Full time

    Concentrix is hiring a Remote Customer Service Advisor with excellent communication and organizational skills. This position offers a competitive benefits package, making it an ideal opportunity for candidates who value growth and flexibility.As a human-centered, tech-powered, and intelligence-driven company, Concentrix is at the forefront of designing,...


  • Belfast, United Kingdom Teleperformance Full time

    Are you ready to take your career to new heights? Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary:...


  • Belfast, United Kingdom NFU Mutual Full time

    Customer Service Claims Handler Exciting career progression opportunities and a supportive work environment 35 hour working week, Monday to Friday with no weekend work This is a hybrid with up to 80% homeworking and 20% in Belfast after successful probation About the role As a Customer Service Claims Handler within our Injury department in...


  • Belfast, United Kingdom AFG Inc Full time

    Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative WelcomeJob Location: Belfast, United KingdomJob Type: Part TimeJob DescriptionPosition: Paid Panel Immediate Start - Remote Part-Time/Full-Time - Customer Service Representative WelcomeOur company is looking for qualified candidates to take part in paid national and local focus...


  • Belfast, United Kingdom TN United Kingdom Full time

    Social network you want to login/join with:Client:Location:Belfast, United KingdomJob Category:-EU work permit required:YesJob Reference:158428c0bb7dJob Views:92Posted:22.01.2025Expiry Date:08.03.2025Job Description:Your new companyOne of Northern Ireland's leading Estate Agencies is currently seeking an experienced Sales & Lettings Agent on a permanent...


  • Belfast, United Kingdom NFU Mutual Full time

    Salary: Up to £26,000 per annum + bonus + benefits Great opportunity to develop your career within a professional Claims team in an organisation that dominates in positive Customer Experience 35 hour working week, Monday to Friday with no weekend work This is a hybrid role with up to 80% homeworking and 20% in Belfast after successful probation About the...


  • Belfast, United Kingdom Inspire Full time

    We are Inspire.We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential.At Inspire we select those people whose personal values and behaviours align with our values. If you are inclusive, passionate, determined, kind, honest and innovative,...


  • Belfast, United Kingdom AFG Inc Full time

    Remote Market Research Panel - Call Centre Agent Welcome - No ExperienceJob Location: Belfast, United KingdomJob Type: Part TimeJob DescriptionPosition: Remote Market Research Panel - Call Centre Agent Welcome (Part Time / Full Time) - No ExperienceOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical...


  • Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company...


  • Belfast, United Kingdom Agnew Group Full time

    Key Responsibilities:Administration:Ensure customers sign the relevant section on the job card in agreement pre agreed by CRM team.Ensure the customer is advised as to the type, range and cost of the repair order as identified by the technical team, and follow-up any incomplete work or future requirements the vehicle may have for repair or service.Agree...

Customer Service Agent

1 month ago


Belfast, United Kingdom Fibrus Networks Ltd Full time

LOCATION: Belfast (Dargan Crescent, BT3) TERMS: Hybrid working (3 days in office, 2 days at home once probation has been passed) HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am-8pm Monday to Friday and 9am-5pm on a weekend (1 weekend per month) SALARY: minimum starting salary of £23,085 plus monthly commission (OTE £25,000+) START DATE: 17th February 2025 Due to our continued success and ever-growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus. WHAT WILL YOU BE DOING? (Not limited to) First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience Providing support to customers around both technical and non-technical queries including product and service-based queries (full training will be provided) Direct customers when appropriate to other departments to address their needs Accurately recording/logging interaction with customers and updating account information Working with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicators Working in a busy but fun and supportive environment WHAT WILL YOU BRING? Compassion - Customers must be able to sense that you really care about them Positive energy - Willing to learn every day and also go the extra mile for each customer Exceptional telephone manner - Customers must feel like you can relate to them through effective communication Cool head under pressure - You must be able to handle the easy and hard times Inspiring 'can do' attitude - You must be willing to do and best your best every day Team spirit - good customer service takes teamwork and working well with others is essential to your success Confidence - We are looking for people's people who can establish common ground, draw strength from setbacks and influence others Flexibility - The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing OUR RECRUITMENT PROCESS: Application Initial phone call with a Recruiter A short online assessment Interview & roleplay via MS Teams Job offer & pre-employment checks WHAT WE VALUE Based on input from all colleagues across our business, our 4 cornerstone values are: 'Make a Difference' - Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure. 'Be Yourself' - Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application 'Be Tenacious' - With our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose 'Work Together'- We put our people first We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility. AND JUST SOME OF WHAT WE CAN OFFER YOU 25 days annual leave plus statutory/bank holidays Private healthcare, life assurance, annual personal health "MOT" & a company pension plan Shared parental leave, paternity leave and enhanced maternity leave Monthly commission scheme & career path opportunities Paid support for the loss of a child Support for colleagues going through the menopause Complimentary access to LinkedIn Learning Free financial advice and support through Kith and Kin Flexible working including hybrid working Industry leading work events and colleague days #fibrus At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus and Viberoptix (our partner organisation) belong to the Infracapital group of companies and operate as Fibrus Networks Ltd, Fibrus Networks GB Ltd and Viberoptix Ltd. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.