Customer Service Representatives

3 weeks ago


Belfast, United Kingdom Midlandjobs.ie Full time

Job Title: Customer Service Representative

Location: Edenderry, Co. Offaly

Hours: Monday to Friday, 9:00 AM - 5:00 PM

Position Overview

Our Client is looking for two friendly, professional, and efficient Call Centre Representatives to join their team at a very busy dental Clinic. As the first point of contact for our patients, you will be responsible for providing exceptional customer service over the phone. You will play a key role in scheduling appointments, answering patient inquiries, and ensuring the smooth operation of our call centre.

Key Responsibilities
  • Answer incoming calls from patients and prospective clients in a courteous and professional manner.
  • Schedule, reschedule, and confirm dental appointments using our booking system.
  • Provide detailed information about our services, procedures, and policies to patients.
  • Handle inquiries regarding patient records, billing, and insurance information.
  • Assist in resolving patient concerns, escalating issues as needed to the appropriate team members.
  • Ensure accurate data entry into the clinic’s management system.
  • Maintain a high level of confidentiality in accordance with data protection regulations.
  • Handle patient follow-up calls for reminders and confirmations.
  • Perform additional administrative tasks as required.
Required Skills and Qualifications
  • Previous experience in a customer service or call centre role, preferably in the healthcare or dental industry.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and ability to build rapport with patients.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficient with computers.
  • Strong attention to detail and accuracy.
  • Empathy, patience, and a positive attitude.
Education and Experience
  • Leaving Certificate or equivalent (required).
  • Previous experience in a call centre environment (preferred).
How to Apply

If you are passionate about providing excellent patient care and thrive in a busy, fast-paced environment, we would love to hear from you Apply today to join our dedicated dental team

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

#J-18808-Ljbffr

  • Belfast, United Kingdom System C Full time

    Are you passionate about building relationships and ensuring exceptional customer service? If you’re looking to kickstart a rewarding career in service management, we have the perfect opportunity for you at System C.System C is a leading UK health and social care technology company that provides digital solutions to improve patient outcomes, enhance...


  • Belfast, United Kingdom HCLTech Full time

    Your Responsibilities:Managing Our Inbound Customer Service Via Telephone.Providing A High Standard Of Customer Service To Our CustomersDealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation ProceduresUsing And Implementing Feedback Given From Coaching And Monitoring Sessions.Maintaining High Standard Data Security...


  • Belfast, United Kingdom HCLTech Full time

    Your Responsibilities:Managing Our Inbound Customer Service Via Telephone.Providing A High Standard Of Customer Service To Our CustomersDealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation ProceduresUsing And Implementing Feedback Given From Coaching And Monitoring Sessions.Maintaining High Standard Data Security...


  • Belfast, United Kingdom HCLTech Full time

    Your Responsibilities:Managing Our Inbound Customer Service Via Telephone.Providing A High Standard Of Customer Service To Our CustomersDealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation ProceduresUsing And Implementing Feedback Given From Coaching And Monitoring Sessions.Maintaining High Standard Data Security...


  • Belfast, United Kingdom HCLTech Full time

    Your Responsibilities: Managing Our Inbound Customer Service Via Telephone. Providing A High Standard Of Customer Service To Our Customers Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures Using And Implementing Feedback Given From Coaching And Monitoring Sessions. Maintaining High Standard Data...


  • Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company...


  • Belfast, United Kingdom AFG Inc Full time

    Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative WelcomeJob Location: Belfast, United KingdomJob Type: Part TimeJob DescriptionPosition: Paid Panel Immediate Start - Remote Part-Time/Full-Time - Customer Service Representative WelcomeOur company is looking for qualified candidates to take part in paid national and local focus...


  • Belfast, United Kingdom Hays Business Support Full time

    Your new company This organisation is based in West Belfast and works within the FMCG industry in Northern Ireland. Your new role In this role you will be enthusiastic, organised, hard-working and have the ability to work on your own initiative under pressure, problem solve, work to deadlines and maintain positive relationships with both customers and...


  • Belfast, United Kingdom Compass Group UK Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Northern Ireland on a full time basis, contracted to 35 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly...


  • Belfast, United Kingdom Compass Group UK Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Northern Ireland on a full time basis, contracted to 35 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly...


  • Belfast, United Kingdom Pontoon Full time

    Job Title: Customer Service Assistant Location: Belfast City Centre Contract : 12 months Start Date: 24th March Working Pattern: Full-time, Monday to Friday, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm Pay Rate: £12.92 per hour Office based 5 days per week, for initial 6 months, then 3 days a week from home. About the...


  • Belfast, United Kingdom Teleperformance Full time €10,000

    Are you ready to take your career to new heights? Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Start date: 24th February and 17th March 2025 Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay. Hybrid once training complete. Great public transport links! Salary:...


  • Belfast, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE:  Customer Service Advisor SALARY: £24,624 LOCATION: Belfast HOURS: Full-time (35Hrs) WORKING PATTERN: 4 Day Week Days Start times between  8am and 10am  and end times between  5.45pm and 7.45pm Maximum of  4 out of 7 days  (based on a Monday-Sunday week) Maximum of 50% weekend days over a 4 week period ...


  • Belfast, United Kingdom Compass Group Ireland Full time

    Customer Service Assistant - Belfast Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Northern Ireland on a full time basis, contracted to 35 hours...


  • Belfast, United Kingdom Compass Group Ireland Full time

    Customer Service Assistant - Belfast Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Northern Ireland on a full time basis, contracted to 35 hours...


  • Belfast, United Kingdom World Duty Free Group Full time

    Seasonal Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion and enthusiasm for our luxurious products.Your responsibilities will be to:Deliver an individualised world class service experience for every customerMaximise sales...


  • Belfast, United Kingdom Kone México Full time

    Modernisation Sales RepresentativeWe have an exciting job opportunity for a Modernisation Sales Representative to join our Belfast team.PurposeThe Modernisation Sales Representative is responsible for winning and maintaining customer business, whilst working within a close-knit team and driving customer excellence throughout the organisation.Key...

  • Sales Representative

    4 weeks ago


    Belfast, United Kingdom SLS Recruitment Ltd Full time

    Sales Assistant - Immediate starts available Hoping to find a role offering fantastic opportunities for progression, but don't have much experience? Our client is looking for some enthusiastic, ambitious people to join their busy office due to increased client demand. They are looking to continue their expansion in 2025, and have had roles become available...

  • Sales Representative

    4 weeks ago


    Belfast, United Kingdom SLS Recruitment Ltd Full time

    Sales Assistant - Immediate starts available Hoping to find a role offering fantastic opportunities for progression, but don't have much experience? Our client is looking for some enthusiastic, ambitious people to join their busy office due to increased client demand. They are looking to continue their expansion in 2025, and have had roles become...

  • Sales Representative

    4 weeks ago


    Belfast, United Kingdom SLS Recruitment Ltd Full time

    Sales Assistant - Immediate starts available Hoping to find a role offering fantastic opportunities for progression, but don't have much experience? Our client is looking for some enthusiastic, ambitious people to join their busy office due to increased client demand. They are looking to continue their expansion in 2025, and have had roles become available...