Customer Service Advisor

4 weeks ago


Belfast, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time
  • Closing Date: 26 January 2025
  • Location: Belfast
  • Contract: Perm/Full Time
  • Hours: 37
  • Job Ref: REQ0379
Do you see a career in Housing? We do

Our vision is to provide homes for people to live well. We believe we can make a huge difference to people, their families, and society. We do this through our values, our people, and our ambition. If you share a similar desire and want to join us in building our future together, read on

Customer Service Advisor

37 hours per week

(Potential for part-time hours)

About you:

As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promote digital channels where possible.

We expect you to have a minimum of one year’s experience dealing with a high volume of customer queries in a front-line customer service role such as a call/service centre, retail, etc., with experience of using Microsoft Office Applications.

What we offer:

You will be part of a fun and friendly Customer Service team. We offer flexible and hybrid working, and we have some other amazing benefits including a healthcare scheme, generous annual leave entitlement, and many benefits to support your work/life balance, along with a generous pension scheme. The salary for the role is £23,088 to £25,280 pro rata per annum, with either a working from home allowance or a city centre weighting allowance.

Want to apply?

Great Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Closing date: 26th January 2025

Interviews: W/C 3rd February 2025

Clanmil Housing Association is an Equal Opportunities Employer. Recruitment records are held for two years as per our Data Retention Policy. We reserve the right to heighten the criteria based on demand. Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.

  • Northern Whig House 3 Waring Street Belfast BT1 2DX
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