Customer Advisor

3 weeks ago


Belfast, United Kingdom Phoenix Energy Full time

Are you currently looking to change your current job and have experience in a customer service environment? If you are passionate about providing excellent customer service, then we want to hear from you

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.

As an equal opportunity employer, we welcome applications from all ages and backgrounds.

Key Responsibilities:

  1. Administration and planning of new gas connections to the Phoenix Energy Network. Contacting customers to plan jobs, liaising closely with our construction partners and outside agencies, and dealing with any enquiries and complaints relating to our construction.
  2. Responsible for processing utility requests from third parties via our Dial Before You Dig telephone number or email address to ensure a safe and reliable gas distribution.
  3. Assisting with Engineering Administration in processing mains packages and updating relevant company asset systems, including filing job designs/packs and general administration.
  4. Street works noticing task from raising, closing and registering details within required timeframes and deadlines using Symology.

Essential Qualifications:

  1. Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above.

Essential Experience:

  1. At least one year’s experience working within a customer service environment and dealing with telephone enquiries.
  2. At least two years administrative experience.

What’s in it for you?

  1. Opportunities to earn overtime.
  2. You will receive 20 days annual leave plus 11 bank holidays (increases with length of service).
  3. Hours of work are Monday to Friday (no contractual weekend work).
  4. Enhanced pension contributions.
  5. Life assurance whilst employed by the Company.
  6. Free staff bus from city centre.

Does this sound like you?

We hope you can say Yes to all of the characteristics below - they are in the DNA of all our fantastic employees. Are you someone who:

  1. Respects diversity and behaves in an inclusive manner.
  2. Has a can-do attitude.
  3. Can evolve and adapt quickly.
  4. Wants to deliver positive change to the customer and communities that we serve.
  5. Recognises that we can achieve more through teamwork.

If this sounds like you then we definitely want to hear from you

A little more about us:

We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network.

Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 256,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.

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