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Customer Experience Executive

2 months ago

London, United Kingdom Alexander Steele Recruitment Full time

Our client is an exciting, innovative, award-winning business within the food and beverage industry, committed to creating high-quality and tasty savoury and sweet treats that stand out in the market.


They are keen to continue their growth so are looking for a passionate and driven Customer Experience Executive. The role falls under the Customer Experience Manager. The business has gone through an amazing digital transformation and are looking for someone to be a part of it.


Responsibilities:

  • Efficient order processing and management, while nurturing and expanding key customer accounts.
  • Champion exceptional customer service standards.
  • Meeting with customers – to help grow accounts
  • Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes
  • Exhibit ambition with a readiness to embrace growth within the company.


Ideal Candidate:

  • 1+ years experience within FMCG, ideally bakery, patisserie or desserts.
  • Tech-savvy, especially in sales and order processing systems.
  • Strong academics from top university, minimum 2:1 degree
  • ‘Can Do’ attitude with a great passion for food
  • Proven excellence in customer service


Benefits:

  • £30-32k Salary (DOE)
  • 4 day week (2 weekends a month required to work)
  • Great growth opportunities
  • 5% pension + 20 + 8 holiday days


If you would be interested in learning more about this opportunity please apply with your most recent CV or contact Marianna at Alexander Steele Recruitment.