Customer Experience Executive

1 month ago

London, Greater London, United Kingdom Liforme (B Corp Certified) Full time
Customer Experience Executive

Liforme, a dynamic and fast-growing B Corp Certified company, is seeking a highly skilled Customer Experience Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our global customers, driving growth, and supporting our mission to 'Live For More.'

Key Responsibilities:

  • Provide outstanding customer service across multiple channels, including email, social media, live chat, and phone.
  • Liaise with international warehouses and couriers to ensure seamless customer experience.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist with managing customer relationships across different social media platforms.
  • Conduct ongoing community engagement to gather sales leads and support business needs.
  • Support and supervise junior team members with their daily tasks.
  • Oversee and take ownership of daily team admin tasks.

Requirements:

  • Outstanding customer service skills and a genuine desire to go above and beyond.
  • Ability to think strategically and see the wider context and deeper significance of daily tasks.
  • Excellent writing and communication skills with a friendly disposition.
  • Excellent academic record.
  • Highly personable and able to fit in with a hardworking and dynamic team.
  • 1-3 years of relevant previous experience in customer service.

What We Offer:

  • Competitive salary.
  • Hybrid and flexible working structure – remote and office based.
  • Office space in Camden Town, Central London.
  • Private Health Insurance.
  • Good holiday allowance.
  • Pension contribution.
  • Monthly fitness/wellness/gym allowance.
  • An exciting calendar of team social gatherings and events.

We are an equal opportunities employer and welcome applications from diverse candidates. Our values include doing exceptional work, supporting and encouraging the practice of Yoga, challenging the norm, making the world a better place, treating people right, having a positive impact, giving back, and having fun.

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