Customer Experience Executive

6 months ago

London, United Kingdom Give A Grad A Go Full time

Invaluable exposure to high-profile clients
- Excellent growth and personal development plans, a real opportunity to progress
- Great offices based in Holborn with flexible working

**Company profile - Dynamic and Innovative Charity Support Platform**
This company is a dynamic and innovative platform that connects individuals with once-in-a-lifetime experiences in support of charitable causes around the world.

It raises money for charity by offering people the chance to win life-changing prizes. This company fundamentally believes that by making and giving fun, they can free up their charity partners to spend less time fundraising and more time doing the vital work in the communities they serve.

This company prides itself on delivering unparalleled customer service and fostering meaningful relationships with its supporters.

**Job description - Customer Experience Executive**
This company is seeking a motivated and customer-oriented individual to join the team as a Customer Success Representative.

In this role, you will be responsible for ensuring our supporters have an exceptional experience from initial engagement through post-experience follow-up. You will also be responsible for service optimisation and process improvement work.

**Key responsibilities - Customer Experience Executive**
- **Relationship Management**:Cultivate strong relationships with customers, understanding their needs and preferences to provide tailored recommendations and support.
- **Issue Resolution**:Address and resolve customer issues and concerns in a timely and professional manner, ensuring customer satisfaction and retention.
- **Feedback Collection**:Gather feedback from customers regarding their experiences and preferences, providing valuable insights to internal teams for product and service improvement.
- **Post-Experience Follow-Up**:Conduct post-experience follow-up with customers to gather feedback, express gratitude for their support, and encourage future engagement.
- **Service Optimisation/ Process Improvement**:Writing up standard business operation practices for the outsource and chatbot interaction design.

**Job requirements
- Customer Experience Executive**
- **Customer Success Experience**:Previous experience in a customer success or customer service role, preferably within a retail or sales environment.
- **Retail Experience**:Knowledge of retail operations and customer service best practices, with the ability to deliver exceptional service in a fast-paced environment.
- **University Degree**:Bachelor's degree from an accredited university in a relevant field such as Business, Marketing, or Communications.
- **Excellent Written and Verbal Skills**:Strong communication skills with the ability to articulate ideas clearly and effectively, both verbally and in writing.
- **Analytical Skills**:Ability to analyse customer data and feedback to identify trends, opportunities, and areas for improvement.
- **Team Player**:Collaborative mindset with the ability to work effectively as part of a team to achieve shared goals.
- **Customer-Focused**:Passionate about delivering exceptional customer service and building long-term relationships with customers.

**Benefits of the job - Customer Experience Executive**
- A great starting salary of £30,000 with regular check ins and salary reviews
- Excellent growth and personal development plans, a real opportunity to progress
- Invaluable exposure to high-profile clients
- The opportunity to work in an exciting and fast-paced environment
- Great offices based in Holborn with flexible working
- Pension scheme, socials, and free fruit and coffee in the office
- Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._

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