Customer Solutions Sales Representative
7 days ago
- Start Date: 3rd February 2025
- Salary: £24,400 per annum
- Site: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU
- Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)
In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do
- Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
- Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
- Work in a target-based environment
- Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
- Results-oriented with a strong enthusiasm for sales
- Exceptional at building rapport and connecting with people
- Skilled at identifying and addressing customer needs
- Creative in solving problems
- Eager to acquire new skills and knowledge
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
- Sky pension plan and Life Assurance
- Annual Sharesave scheme and long service awards
Our Glasgow contact centre is on Alexandra Parade - getting here is easy with great transport links. Onsite you'll have access to a subsidised canteen, chill out area with Sky Q, table tennis and pool tables and an Xbox plus free tea and coffee. Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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