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Customer Service Advisor
2 months ago
Ready for a career with Toyota? (The world's #1 car brand). Exciting new opportunity for a Customer Service Advisor to join our Toyota team.
We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice.
We love diversity and welcome applications from Sales, Retail, Hospitality & Customer Service backgrounds
If that sounds like you, keep reading. Your future starts here…
The Role:
Customer Service AdvisorStockport£28,165 Basic Plus Monthly Bonus and Service Plan Commission (OTE £40,165 Uncapped)Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and on-going development with the Award-Winning Toyota Academy, Opportunity for career progression, Plus other excellent benefits/incentives including a Car Benefit Scheme
About us:
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.
Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company.
We are constantly evolving so there is always something new just around the corner
The Customer Service Advisor Role:
Customers will spend more time with the service department than sales during the life cycle of their vehicle. Because of this, working as a Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the Toyota brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved.
As a Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
Key Responsibilities:
+ Being a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians+ Connecting with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs+ Providing accurate and consistent estimates+ Scheduling work to meet customer requirements+ Tracking and reporting issues that could affect customer satisfaction or team targets+ Encouraging the sale of Toyota parts and accessories whenever possible+ Ensuring that opportunities to connect with the customer are not missed by other teams+ Connecting personally with customers following service or repairs to ensure total resolution and customer satisfaction
About you:
+ Previous experience within customer service is essential+ Extremely organised, with great attention to detail+ Flexible, proactive and hard-working+ Strong people skills - you’re approachable and enjoy assisting colleagues+ Thrive in a busy, high-pressure environment.+ Good IT skills (MS Word, PowerPoint and Excel)
Interested? Apply here for a fast-track path to the Hiring Manager.
Your Experience / Background / Previous Roles May Include:Customer Service, Customer Support, Sales, Receptionist, Sales Advisor, Retail, Hospitality, Client Support, Customer Service Executive.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
