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  • 3rd Line Support Engineer

    2 weeks ago

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IT Support Engineer

2 months ago

London, United Kingdom Institution of Mechanical Engineers Full time

IT Support EngineerLondonAbout UsWith over 115,000 members in 140 countries, the Institution of Mechanical Engineers (IMechE) has been at the heart of the mechanical engineering profession since 1847.We strive to improve the world through engineering by developing engineers, promoting engineering, informing opinion and encouraging innovation.We are Investors in People (IIP) Gold accredited, which reflects our organisation’s commitment to our employees who are a vital part of supporting our engineers.We are now looking for an IT Support Engineer to join us on a full-time, permanent basis.The RoleAs an IT Support Engineer, you will provide 1st and 2nd line technical assistance to end-users within IMechE.Delivering excellent customer service to all users, you will troubleshoot hardware and software issues and ensure the smooth operation of IT systems and support across our organisation.You will identify and resolve technical problems using appropriate tools and resources, responding to and assisting users by fielding incoming support requests via phone, email and ticketing system.Additionally, you will:- Install, configure, and maintain desktops, laptops, tablets, printers and other IT peripherals- Manage user accounts and permissions in Active Directory and Office 365 Admin Centre- Provide an IT introduction for new staff- Maintain accurate records of support tickets, resolutions and user interactions- Support Audio-Visual systemsAbout YouTo be considered as an IT Support Engineer, you will need:- Experience in a service desk or 1st and/or 2nd line support role- Good customer service skillsYou will also need an awareness, and willingness and commitment to develop good working knowledge, of:- Microsoft Windows 10/11 and Mac OS- Office 365 App suite- Active Directory including Azure AD, Group Policy, Intune and Endpoint Manager- Sophos Anti-virus and Microsoft Defender 365 suite- Mimecast or other SaaS email security services- Mobile device support and management including IOS and Android devices- Audio visual and live event systems, such as Logitech, Shure and live PA- Remote support software, such as Team Viewer and Splash TopPlease note, you must be willing and able to undertake a reasonable amount of travel to help support IMechE Events which may require occasional overnight stays and work outside regular office hours.The Benefits- Salary of circa £35,000 per annum depending on experience- 26 days’ holiday per annum plus Bank Holidays- An extra day off for your birthday- Benefits including stakeholder pension scheme, life assurance and private health cover- Continuous training and career development- A range of wellbeing benefits to encourage a healthy work-life balanceThis is a fantastic opportunity for a customer-focused IT professional with experience in a service desk or 1st and/or 2nd line support role to join our global organisation.At IMechE, we invest in your professional growth, offering an array of avenues to expand your skills and advance your career within our prestigious institution.Plus, you will also get to enjoy a range of wellbeing benefits designed to promote a healthy work-life balance, ensuring you are supported both personally and professionally.So, if you want to contribute to the world of mechanical engineering while advancing your career in a supportive and inclusive environment, apply todayThe closing date for this role is 9th August 2024.Please note that interviews will be held on an ad hoc basis as suitable applicants apply and an immediate start is available for the right candidate.Other organisations may call this role IT Support Analyst, Desktop Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.Webrecruit and the Institution of Mechanical Engineers are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you are looking for a new challenge as an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.