Human Resources Operations Manager

2 months ago

West Malling, United Kingdom Commercial Services Group Full time

Role: HR Operations Manager

Salary: £60,000 per annum

Location: Kings Hill /Hybrid Working

Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR professional with a passion for employee relations, HR policy, HR Systems and process excellence.


As the HR Operations Manager, you will play a vital role in leading our People Partner function, ensuring the smooth operation of all aspects related to employee relations, HR compliance, policies, and processes. Reporting to the Associate Director of People, you will work closely with senior leadership to drive Group alignment on people-focused activities, championing initiatives that elevate the employee experience across CSG.


Key Responsibilities:

  • Ensure HR Policy Compliance: Promote fair and consistent treatment of employees by maintaining and developing policies aligned with best practices and legal updates. Act as the expert and escalation point for employee relations issues.
  • Analyse Cases to Drive Improvement: Dive deep into employee relations cases to uncover underlying causes and recommend improvements based on data insights.
  • Optimise HR Processes: Develop and regularly refine HR processes to enhance efficiency and employee experience, focusing on data-driven, streamlined solutions.
  • Coach and Lead People Partners: Guide People Partners’ development with effective management and oversee all employee relations cases.
  • Collaborate with key suppliers: Serve as a key contact with suppliers who support our people team with payroll and HR services.
  • Lead Strategic Operational HR Projects: Provide structure and oversight for HR change initiatives, including acquisitions, restructures, and Group-wide projects.
  • Leverage Data for Decision-Making: Use data insights for informed decision-making and role modelling this to the wider PCC team.
  • Champion Group Strategy: Strengthen our unified Group approach by promoting a consistent and fair employee experience across all 28 of our businesses.


What We Offer:

  • 25 days of annual leave, plus bank holidays
  • An additional day off for your birthday to celebrate as you wish
  • Access to a generous discount scheme, including retail and gym memberships
  • Life assurance coverage
  • Health cash plan initiative


Requirements:

  • Level 7 CIPD is essential.
  • Proven track record of extensive leadership within a Senior HR role, ideally in a multi brand organisation.
  • Excellent and up to date employment law knowledge, strong attention to detail, particularly in conducting due diligence and identifying potential risks.
  • Skilled in coaching and developing teams to maximise individual and collective potential.
  • Working knowledge and experience of HR Information Systems and reporting tools.
  • Stakeholder management, ability to build relationships across a complex organisation and teams.


About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.


CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.

  • Human Resources Operations Manager

    3 weeks ago

    West Malling, Kent, United Kingdom Commercial Services Group Full time

    Job Title: Human Resources Operations ManagerAt Commercial Services Group, we're seeking a seasoned HR professional to lead our People Partner function. This role ensures the smooth operation of employee relations, HR compliance, policies, and processes across our organisation.Key Responsibilities:HR Policy Compliance: Promote fair and consistent treatment...

  • Human Resources Officer

    3 days ago

    North West, United Kingdom International Rescue Committee Full time

    **Requisition ID**: req35007 **Job Title**: Human Resources Officer **Sector**: Human Resources **Employment Category**: Fixed Term **Employment Type**: Full-Time **Compensation**: XOF 0.00 - 0.00 Salary **Location**: Bamenda NWR-Cameroon **Job profile**: ***Under the joint supervision of the NW Senior Field Manager and the Human Resources Manager,...

  • Human Resources Operations Manager

    1 month ago

    West Malling, United Kingdom Commercial Services Group Full time

    Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid WorkingCommercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR...

  • Human Resources Operations Manager

    2 months ago

    West Malling, United Kingdom Commercial Services Group Full time

    Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid WorkingCommercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR...

  • Human Resources Operations Manager

    2 months ago

    West Malling, United Kingdom Commercial Services Group Full time

    Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid WorkingCommercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR...

  • Human Resources Operations Manager

    2 months ago

    West Malling, United Kingdom Commercial Services Group Full time

    Job Description Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid Working Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an...

  • Human Resources Assistant

    3 days ago

    South West, United Kingdom International Rescue Committee Full time

    **Requisition ID**: req40040 **Job Title**:Human Resources Assistant **Sector**: Human Resources **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Buea, SWR-Cameroon PURPOSE OF THE JOB: Under the supervision of the Human Resources Officer, he/she is responsible to support the HR Officer in all...

  • Head of Human Resources Operations

    2 weeks ago

    West London, United Kingdom Exclusive FM Full time

    **Position: Head of Human Resources Operations** **Salary: Circa £70,000 plus benefits** **Location: West London** Our client is one of the world’s most respected brands in major European markets covering nine countries and over 200 sites. As a result of a strategic review, they are looking to recruit a Head of Operations**, **HR. Responsibilities...

  • Human Resources Coordinator

    1 week ago

    West Drayton, United Kingdom Hyatt Place London Heathrow Airport Full time

    We are recruiting for a **Human Resources Coordinator**, are you ready for a new challenge? At Hyatt Place London Heathrow Airport, we believe our guests choose our Hotel because of our caring and attentive team who are focused on providing efficient service and meaningful experiences. If you love what you do and do it well and you strive to provide the most...

  • Human Resources Operations Manager

    1 month ago

    West Malling, Kent, United Kingdom Commercial Services Group Full time €60,000

    Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid Working Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR...

  • Human Resources Operations Manager

    2 months ago

    West Malling, UK, Kent, United Kingdom Commercial Services Group Full time

    Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid WorkingCommercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR...

  • Human Resources Assistant

    1 week ago

    West Thurrock, United Kingdom Transmec group Full time

    We have a fantastic opportunity for a **Human Resources & Office Administrative Assistant** to join our team** **based in Temporarily based in **Thurrock **and relocating to **Stanford Le-Hope**. You will join us on a **full-time, permanent basis,** and in return, you will receive a **competitive salary plus benefits**.** **Transmec Group** is the transport...

  • Human Resources Officer

    3 days ago

    West Derby, United Kingdom NHS Professionals Full time

    **We are looking for someone with strong Human resources background with a genuine interest in health care to help provide support to the Human Resources Department as Human Resources Officer.** Would you like to be part of a Trust that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, **Alder Hey...

  • HR Manager

    1 week ago

    West Horndon, United Kingdom AWD online Full time

    **HR Manager**who has previous experience working within a senior human resources / management position with good working knowledge of TUPE, Employee Relations and up-to-date knowledge of Employment Law and legislation is required for a well-establishedmedical company based in West Horndon, Brentwood, Essex. **SALARY**:£45,000 - £50,000 per annum...

  • Human Resources Operations Specialist

    3 weeks ago

    West Berkshire, United Kingdom Proclinical Staffing Full time

    Job OverviewProclinical Staffing is seeking an experienced Human Resources Operations Specialist to support the efficient operation of our HR Shared Services function. As a key member of our team, you will provide technical and functional support for HR inquiries globally, focusing on delivering timely, high-quality services to internal customers.Key...

  • Head of Human Resources and Operations

    1 week ago

    West Midlands Combined Authority, United Kingdom SF Recruitment Full time

    CV-Library have partnered with a charity seeking an experienced Head of Human Resources and Operations.Job Description:Salary: £52,000 per annumKey Responsibilities:Talent Acquisition and Management:Develop strategies to enhance talent acquisition, performance management, and employee retention.Corporate Governance and Compliance:Ensure adherence to legal...

  • Human Resources Operations Manager

    1 month ago

    East Malling, United Kingdom Commercial Services Group Full time

    Role: HR Operations Manager Salary: £60,000 per annum Location: Kings Hill /Hybrid Working Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team.This key leadership role is ideal for an experienced HR professional...

  • Human Resources Professional

    4 days ago

    West Midlands Combined Authority, United Kingdom Malvern College Full time

    Job Title: Human Resources ProfessionalWe are seeking an experienced Human Resources Professional to join our team at Malvern College.The successful candidate will be responsible for delivering an excellent, customer-driven HR service to support the needs of our staff and management team.About the Role:Recruitment and employee relations managementSupporting...

  • Operational Human Resources Manager

    1 month ago

    West Malling, Kent, United Kingdom Commercial Services Group Full time €60,000

    Kings Hill /Hybrid Working Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR professional with a passion for employee relations, HR policy, HR Systems...

  • Human Resources Officer

    3 weeks ago

    West Bridgford, Nottinghamshire, United Kingdom QS Recruitment Full time

    Job Title: Human Resources OfficerThis part-time position is available for skilled professionals who can work 3-4 days a week from 08:00 to 17:00. The role involves updating training records, conducting driving licence and insurance checks, maintaining records, and managing company communications in compliance with relevant legislations.