Service Advisor
1 week ago
Are you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?
We'd love to hear from you
Our Volvo Retailers located in Guildford, Thames Ditton and Leatherhead are on the lookout for highly motivated Service Advisors who will take pride in bringing Volvo Car UK's brand values to life, while ensuring all clients have a positive customer experience.
You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits, superb career development opportunities and a bonus scheme.
You can find out more about Our story here | Volvo Cars - United Kingdom
About this opportunity…
The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.
Key responsibilities…
- Welcoming customers and explaining the services offered
- Listening and documenting customers’ vehicle concerns and passing the information to the Technicians
- Consulting with Technicians about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the Technician if necessary)
- Liaising with customers to schedule service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating vehicle repair costs and the time it will take for repairs to be completed
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Arranging test drives with Technicians to confirm customer concerns
- Resolving possible customer complaints
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries and concerns.
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
- Upsell and finalising invoices on completion or work carried out
What you’ll bring…
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.
-
Bodyshop Service Advisor
3 months ago
Leatherhead, United Kingdom Holt Recruitment Ltd Full timeBodyshop Advisor / Customer Service Advisor:Up to £36,00023 Days Holiday + Bank HolidaysPermanent RoleMon to Fri 8am - 5:30pm I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Reigate area.Key Responsibilities as a Bodyshop Advisor / Customer Service...
-
Service Advisor
2 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesCustomer Service: Provide exceptional customer...
-
Service Advisor
2 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesCustomer Service: Provide exceptional customer...
-
Service Advisor
7 days ago
Leatherhead, United Kingdom Volvo Car UK Full timeAre you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?We'd love to hear from you!Our Volvo Retailers located...
-
Service Advisor
7 days ago
Leatherhead, United Kingdom Volvo Car UK Full timeAre you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role? We'd love to hear from you! Our Volvo Retailers...
-
Service Advisor
2 days ago
Leatherhead, United Kingdom Volvo Car UK Full timeAre you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?Considering making an application for this job Check...
-
Service Advisor
5 days ago
Leatherhead, United Kingdom Volvo Car UK Full timeAre you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?Considering making an application for this job Check...
-
Service Advisor
1 week ago
Leatherhead, United Kingdom Volvo Car UK Full timeAre you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?We'd love to hear from you!Our Volvo Retailers located...
-
Service Advisor
1 week ago
Leatherhead, United Kingdom Volvo Car UK Full timeAre you an experienced Service Advisor with excellent customer service skills? Do you take pride in maintaining accurate records? Are you well presented and enthusiastic? Do you have a passion for both customer care and cars and enjoy working in an environment that recognises the importance of your role?We'd love to hear from you!Our Volvo Retailers...
-
Service Advisor
4 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the Role:We are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Customer Service: Provide exceptional customer...
-
Service Advisor
6 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the Role:We are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.Key Responsibilities:Customer Service: Provide exceptional customer...
-
Service Advisor
4 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesCustomer Service: Provide exceptional customer...
-
Service Advisor
5 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesCustomer Service: Provide exceptional customer...
-
Client Services Advisor
3 months ago
Leatherhead, United Kingdom Trilogic Recruitment Full timeTrilogic Recruitment is representing our client, a multi-award-winning home care provider specializing in bespoke care solutions. With over 25 years of experience in the industry, our client has earned accolades for their commitment to excellence. They are rated Outstanding by the Care Quality Commission, reflecting their dedication to delivering exceptional...
-
Automotive Service Advisor
3 months ago
Leatherhead, United Kingdom Squire Furneaux Volvo Full time**About us** Hildenborough Volvo is a small business in AUTOMOTIVE in Leatherhead. We are professional, agile, innovative, and our goal is to To Provide exceptional Customer service. Our work environment includes: - Modern office setting **Responsibilities**: - Greet customers in a professional and friendly manner. - Listen to customer inquiries and...
-
Service Advisor
5 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the RoleWe are seeking a highly motivated Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.Key ResponsibilitiesProvide exceptional customer service by welcoming customers, explaining...
-
Service Advisor
5 days ago
Leatherhead, Surrey, United Kingdom Volvo Car UK Full timeAbout the RoleWe are seeking a highly motivated Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our customers have a positive experience with our brand.Key ResponsibilitiesCustomer Service: Welcome customers, explain the services offered, and...
-
Parts Advisor
3 months ago
Leatherhead, United Kingdom Squire Furneaux Leatherhead - Volvo Cars Full time**An exciting opportunity has become available for a Parts Advisor working within the Parts department for a progressive premium brand at a Volvo Car Retailer based in Leatherhead.** Salary - £28,000 - £30,000 depending on experience (OTE £31,500 - £33,500) Location - Leatherhead (Surrey) Hours - Monday - Friday & alternate Saturdays **Key role and...
-
Customer Advisor
3 months ago
Leatherhead, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract / 3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour (Excluding a £0.75 per hour, store specific location allowance)** **B&Q Leatherhead** We believe anyone can improve their home to make life better....
-
Customer Advisor
3 months ago
Leatherhead, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 12 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10:00pm** **UK Notional hourly rate £13.02 per hour (Inclusive of an £0.81 per hour, store specific location allowance)** **B&Q Leatherhead** We believe anyone can improve their home to make life...
