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Service Advisor

2 months ago


Leatherhead, Surrey, United Kingdom Volvo Car UK Full time
About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Volvo Car UK. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by listening to and addressing customer concerns, answering questions, and resolving issues in a professional and courteous manner.
  • Vehicle Inspection and Diagnosis: Conduct thorough vehicle inspections to identify potential issues and provide accurate diagnoses to customers.
  • Repair and Maintenance: Work with technicians to diagnose and repair vehicles, ensuring that all work is completed to the highest standards and in a timely manner.
  • Communication and Documentation: Communicate effectively with customers, technicians, and other stakeholders to ensure that all necessary information is shared and documented.
  • Business Development: Identify opportunities to upsell and cross-sell services to customers, increasing revenue and driving business growth.
Requirements
  • Customer Service Experience: Proven experience in providing exceptional customer service in a fast-paced environment.
  • Technical Knowledge: Strong understanding of vehicle maintenance and repair principles, including diagnostic techniques and repair procedures.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other stakeholders.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including opportunities for career advancement and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with experienced professionals and contribute to the success of the business.
  • Opportunities for Growth: Opportunities for career growth and professional development, with a focus on helping employees achieve their career goals.