Customer Support Executive

3 weeks ago

Ramsgate, United Kingdom AEM Ltd Full time

AEM Limited has been Europe's leading independent overhaul and repair facility for more than 60 years. The company has a solid reputation in the aerospace industry for providing a broad range of services to international and regional airlines, helicopter operators and airframe manufacturers. Conducting business from three sites in the United Kingdom, AEM offers specialist services for in excess of 5,000 components over a variety of aircraft systems with capabilities covering aircraft windings, electrical power, hydraulic components, landing gear and safety equipment.

Roles & Responsibilities

  1. Build and maintain strong customer relationships with assigned customer accounts.
  1. Resolve customer queries as they arise including account queries and warranties.
  1. Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager to highlight any prioritisation issues which need to be resolved with the wider Ramsgate Customer Support Team.
  1. Facilitate the resolution of Technical Issues between workshops and customers.
  1. Provide information for queries regarding OTD score as required on a weekly basis.
  1. Maintain Gross Margin for assigned customer accounts.
  1. Communicate Customer Status reports for assigned accounts which require these.
  1. Raise WO’s for customers as required.
  2. Scan and file Work Packs as completed.

Competencies

  • ability to work well in multidiscipline/cross-functional teams
  • Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
  • Strong analytical, administrative and organisation skills and excellent attention to detail
  • Innovative and enthusiastic
  • Ability to work under pressure, to tight deadlines and multi task
  • Strong communicator (written and verbal)
  • Creative and outgoing
  • Well organised and self motivated

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