Customer Experience Lead

3 weeks ago

Berkeley, United Kingdom QUINTON DAVIES LIMITED Full time

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Experience Lead.

The CX Lead is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in set-up and to overcome any issues they have with the product.

The products is digital and provides health-care support to service users across the country.

The role of CX Lead will:

  • Initial point of contact for clients and service users
  • Support the CX Manager
  • Maintain the Customer Relationship Management (CRM) system
  • Mentor and train junior members of staff
  • Support product deployments
  • Provide product demonstrations (some travel and occasional overnight stays)

In order to apply for the position of CX Lead you will need to meet the following criteria:

  • Demonstrable experience in a Customer Service or customer facing role
  • Demonstrable and confident communication skills
  • Proven organisation skills
  • Demonstrable ability to quickly pick up new IT/Tech systems
  • Proven passion for purpose led organisations or Tech for Good
  • Ideally experience of working within a health-care setting with service users

In return our client are able to offer a competitive salary in a purpose led organisation experiencing rapid growth and able to offer career progression.

Thanks for considering an application. We do receive a high volume of applicants and as such we aren't unfortunately always able to respond to unsuccessful applicants. As such, if we haven't responded to your application on this occasion then your application has not been successfulQuinton Davies will not discriminate on unlawful grounds. We are committed to equal opportunity and diversity.

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