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Customer Service Leader
3 months ago
Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Service Leader
TheCustomer Service Leader is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in set-up and to overcome any issues they have with the product.
The products is digital and provides healthcare support to service users across the country.
The role ofCustomer Service Leader will:
- Initial point of contact for clients and service users
- Support the CX Manager
- Maintain the Customer Relationship Management (CRM) system
- Mentor and train junior members of staff
- Support product deployments
- Provide product demonstrations (some travel and occasional overnight stays)
In order to apply for the position ofCustomer Service Leader you will need to meet the following criteria:
- Demonstrable experience in a Customer Service or customer facing role
- Demonstrable and confident communication skills