Current jobs related to Call Handler - Coventry - Reed Talent Solutions

  • Call Handler

    4 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: Permanent Pay rate: £24,100pa + excellent benefits* Hours: Monday-Friday, full time and part time roles available, hours available between 8.30am - 5.30pm (maximum shift of 8 hours per day) Location: Coventry (hybrid working, only 2 days per week in office) *Benefits: An £800 cash allowance which can be used to increase the cover on...

  • Call Handler

    4 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles available, hours available between 8.30am - 5.30pm (maximum shift of 8 hours per day)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits...

  • Emergency Call Handler

    3 weeks ago

    Coventry, United Kingdom Reed Talent Solutions Full time

    Do you strive to deliver excellent customer service?Are you an enthusiastic individual?Are you comfortable with shift work? If you said yes, yes yes....then this could be the perfect opportunity for you! Reed Talent Solutions are working with Cadent Gas on the search for 10 x Emergency Call Handlers. Who are Cadent Gas? Cadent are excited to be part of the...

  • Inbound Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits or be...

  • Inbound Call Handler

    2 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits or be...

  • Inbound Call Handler

    2 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits or be...

  • Inbound Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits or be...

  • Inbound Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits or be...

  • Inbound Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: PermanentPay rate: £24,100pa + excellent benefits*Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily)Location: Coventry (hybrid working, only 2 days per week in office)*Benefits:An £800 cash allowance which can be used to increase the cover on core benefits or be...

  • Inbound Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Contract type: Permanent Pay rate: £24,100pa + excellent benefits* Hours: Monday-Friday, full time and part time roles avaiable, working hours available between 8.30am- 5.30pm (max 8 hours daily) Location: Coventry (hybrid working, only 2 days per week in office) *Benefits: An £800 cash allowance which can be used to increase the cover on core...

  • Outbound Call Handler

    4 months ago

    Coventry, United Kingdom Caresoft Global Full time

    **Job Title: Outbound Call Handler / Proactive Advisor** **Location: Whitley, Coventry / Hybrid (working pattern detailed below)** **Rate: £23.20ph via an Umbrella Company (Inside IR35) or £17.78ph PAYE** **Employment Type: Contract (6 Months)** **Hours: Standard 40 Hours Per Week** You will also be part of a large team, working in a fast-paced and...

  • Call Handler

    3 months ago

    Coventry, United Kingdom Adecco Full time

    Customer Call Adviser Location: Coventry Contract Type: Permanent Salary: £24,100pa Working Pattern: Full Time and Part Time opportunities available Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry....

  • Call Handler

    3 months ago

    Coventry, United Kingdom Adecco Full time

    Customer Call AdviserLocation: CoventryContract Type: PermanentSalary: £24,100paWorking Pattern: Full Time and Part Time opportunities availableAre you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a...

  • Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Customer Call Adviser Location: Coventry Contract Type: Permanent Salary: £24,100pa Working Pattern: Full Time and Part Time opportunities available Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a...

  • Call Handler

    3 weeks ago

    Coventry, United Kingdom Adecco Full time

    Customer Call AdviserLocation: CoventryContract Type: PermanentSalary: 24,100paWorking Pattern: Full Time and Part Time opportunities available Are you ready to be the first point of contact for our valued customers? Our client, a leading financial services organisation, is seeking a Customer Call Adviser to join their dedicated team in Coventry. As a...

  • Call Handler

    4 months ago

    Coventry, United Kingdom Young Driver Training Limited Full time

    Responsibilities: - Listen carefully to callers’ requirements - Ensure callers’ requests are dealt with effectively and efficiently - Follow 'on-screen' steps throughout the duration of calls - Stay calm and focussed in dealing with a variety of customer queries - Adhere to procedures and mandatory terminology/scripting - Always ensure the highest...

  • Emergency Response Coordinator

    2 days ago

    Coventry, Coventry, United Kingdom Reed Talent Solutions Full time

    {"title": "Emergency Call Handler", "description": "Job SummaryWe are seeking a skilled Emergency Call Handler to join our team at Cadent Gas. As an Emergency Call Handler, you will be responsible for providing exceptional customer service and ensuring the safe and appropriate resolution of gas emergency calls.Key ResponsibilitiesTaking incoming gas...

  • Emergency Response Coordinator

    2 days ago

    Coventry, Coventry, United Kingdom Reed Talent Solutions Full time

    {"title": "Emergency Call Handler", "description": "Job SummaryWe are seeking a skilled Emergency Call Handler to join our team at Cadent Gas. As an Emergency Call Handler, you will be responsible for providing exceptional customer service and ensuring the safe and appropriate resolution of gas emergency calls.Key ResponsibilitiesTaking incoming gas...

  • Emergency Response Coordinator

    1 week ago

    Coventry, Coventry, United Kingdom Reed Talent Solutions Full time

    {"title": "Emergency Call Handler", "description": "Job SummaryWe are seeking a skilled Emergency Call Handler to join our team at Cadent Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their safety and satisfaction.Key ResponsibilitiesRespond to incoming gas emergency...

  • Emergency Response Coordinator

    1 week ago

    Coventry, Coventry, United Kingdom Reed Talent Solutions Full time

    {"title": "Emergency Call Handler", "description": "Job SummaryWe are seeking a skilled Emergency Call Handler to join our team at Cadent Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their safety and satisfaction.Key ResponsibilitiesRespond to incoming gas emergency...

Call Handler

4 months ago

Coventry, United Kingdom Reed Talent Solutions Full time
  • Do you strive to deliver excellent customer service?
  • Are you an enthusiastic individual?
  • Are you comfortable with shift work?

If you said yes, yes yes....then this could be the perfect opportunity for you

Reed Talent Solutions are working with Cadent Gas on the search for 12 x Customer Centre Call Handlers.

Who are Cadent Gas?

Cadent are excited to be part of the future of UK energy Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050.

Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.

How can you help?

In the Customer Centre Call Handler position, you will have the below key accountabilities -

  • Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution
  • Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
  • Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
  • Developing and maintaining excellent working relationships with both your immediate team and the wider business.
  • Liaising with internal and external parties to ensure a successful resolution for the customer.
  • Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.

What do you need to know about the role?

  • Start date: Monday 1st July
  • Pay rate: £15.04 per hour
  • Payroll: Weekly one week in arrears
  • Contract type: temporary assignment via Reed Talent Solutions
  • Shift pattern: 3 x 7am to 3:30pm, 3 x 2:30pm to 11pm, 3 x days off as rest day
  • Location: Pilot Way, Ansty Park, Coventry, CV7 9JU
  • Onsite/hybrid/remote: this role is full time onsite
  • Assignment duration: 12 months (potential for extension)

What we ask from you?

Is that you have the ability to actively listen and communicate confidently and effectively, you have experience in making accurate decisions under time pressure, you have previous use of computer systems, you have a desire to empathise with customers in a variety of circumstances, and you have the willingness to learn and develop.

You will be required to attend an assessment centre at Pilot Way on either Friday 7th June or Thurday 13th June for 4 hours (10am to 2pm) for a site tour, call listening, and a role play assessment.

Why apply?

Be part of something big. Help shape the future of gas for generations to come.

The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.