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Emergency Response Coordinator

2 months ago

Coventry, Coventry, United Kingdom Reed Talent Solutions Full time
{"title": "Emergency Call Handler", "description": "Job Summary

We are seeking a skilled Emergency Call Handler to join our team at Cadent Gas. As an Emergency Call Handler, you will be responsible for providing exceptional customer service and ensuring the safe and appropriate resolution of gas emergency calls.

Key Responsibilities
  • Taking incoming gas emergency line calls and providing a first-class experience to customers
  • Creating work orders off the back of customer calls into the gas emergency line
  • Handling customer calls with customer service techniques and demonstrating engagement and customer awareness
  • Developing and maintaining working relationships with the team and wider business
  • Liaising with internal and external parties to ensure successful customer resolutions
  • Contributing to a culture of continuous improvement and service excellence
Requirements
  • Ability to actively listen and communicate confidently and effectively
  • Experience in making accurate decisions under time pressure
  • Previous use of computer systems
  • Desire to empathise with customers in various circumstances
  • Willingness to learn and develop
About the Role

This is a temporary assignment via Reed Talent Solutions, with a potential extension. The role is full-time onsite at Pilot Way, Ansty Park, Coventry, CV7 9JU. The shift pattern is Monday to Friday, 8 hours between 8am and 6pm.

What We Offer

As a valued member of our team, you will have access to a range of benefits, including free on-site parking, a coffee bar, and a gym with the latest equipment. We also offer a wide range of health and wellbeing services, engagement activities, and employee support groups.

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