Service Delivery Administrator

5 days ago


Gateshead, United Kingdom Office Angels Full time

�? Exciting Opportunity: Service Delivery Administrator at a Leading Company �?

Are you a proactive, customer-focused professional with strong administrative skills? Do you excel in dynamic, fast-paced environments? We have the perfect opportunity for you We are seeking a talented Service Delivery Administrator to join our client, a distinguished leader in their field for over 60 years, known for their commitment to quality and innovative solutions.

We are looking for a personable, friendly, and experienced administrative professional who is adept at balancing administrative duties with customer service This is a lovely role, in a warm and supportive team who will welcome you with open arms. You will be the primary contact for customers, managing queries, processing orders, and providing administrative support to enhance service delivery.

If you're eager to contribute to a trailblazing team and thrive on making a positive impact through exceptional customer service, we want to hear from you. Join our client and be part of a tradition of excellence, driving customer satisfaction in the construction industry

?? What's On Offer

  • Salary: circa £22k - £23k, negotiable based on experience.
  • Office based. Working Hours: Full-time, 37 hours per week, Monday - Thursday 8:30 AM - 5 PM, and Friday 8:30 AM - 1:30 PM. The early finish on Friday operates on a rotational basis within the team. When it's your turn to work on a Friday afternoon, you will receive a compensatory half-day early finish on another day that week.
  • Comprehensive benefits package including 25 days of holiday (3 days kept for Christmas shutdown) plus bank holidays, death-in-service benefit, automatic pension scheme enrolment, access to shares scheme, discounts for friends and family, rewards gateway with discounts at selected brands and stores, and an employee Assistance Programme to support your well-being.
  • Free On-site Parking.
  • Permanent contract, with opportunities for growth and development.

Key Duties

  • Process daily sales orders, inputting information into in-house system. Generating and issuing quotations for customers.
  • Oversee warranty administration.
  • Manage department inbox.
  • Serve as the welcoming first point of contact for all customer interactions.
  • Undertake various administrative duties, ensuring smooth departmental operations.
  • Answer incoming calls and deliver outstanding telephone support, managing a diverse array of inquiries via email and phone, and troubleshooting customer issues.
  • Act as a liaison between internal and external departments, ensuring seamless communication.
  • Liaise with customers to resolve queries and credits, if necessary.
  • Build trust and rapport to effectively resolve problems and enhance customer experiences.
  • Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.

What We Are Looking For

?? Organisational and multitasking skills.

?? Experience in customer service or administration, preferably in a construction or manufacturing environment.

?? Excellent communication skills, proactive problem-solving abilities, and the ability to work independently.

?? Strong team orientation and positive work ethic with proficiency in MS Office applications.

�? Desirable: NVQ Level 3 in Business Administration or equivalent.

Next Steps: Apply today If shortlisted, you will be contacted within 5 business days. Due to a high volume of applications, only shortlisted candidates will be contacted. If you require reasonable adjustments, we are here to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



  • Gateshead, United Kingdom Cucumber Logistics Ltd Full time

    Our talented Customer Service Administrators make an incredible difference in our delivery based warehouses, providing the highest standard of work and customer service. Working within a query handling team, dealing with queries through a direct system. Speaking with the drivers to resolve queries, taking mobile calls from drivers who may have a delivery...


  • Gateshead, Gateshead, United Kingdom Churchill Service Solutions Full time

    Business Administration Apprentice - Gateshead Clean environments make people happier_We Put People First so you can Deliver Outstanding ServiceWe have an exciting opportunity join a large Company as an entry level Business Administration Apprentice based out of our Gateshead Office. You will support our regional operational teams gaining experience of...

  • Logistics Coordinator

    3 weeks ago


    Gateshead, United Kingdom Randstad Delivery Full time

    Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Gateshead? If the answer is "Yes", then Aggregate Industries is looking for someone like you to join as a Logistics Coordinator on a temporary basis, covering maternity leave. The ideal applicant for this position will be...


  • Gateshead, United Kingdom Cucumber Logistics Ltd Full time

    Our talented Customer Service Administrators make an incredible difference in our delivery based warehouses, providing the highest standard of work and customer service. Working within a team, dealing with queries through a direct system, spreadsheets and taking small amount of calls from clients & customers. Must have good knowledge of Microsoft Office....


  • Gateshead, United Kingdom Vertu Motors Full time

    **Vertu Motors, Gateshead** Here at Vertu Motors we have an exciting opportunity within our Service Plan department! We are currently recruiting for a Service Plan Administrator to join the team due to company expansion! This would be a full-time permanent position based at Team Valley paying £25,000 per annum. What can you expect from this role: -...


  • Gateshead, United Kingdom RUSTOLEUM EUROPE Full time

    **Customer Service Administrator** As a customer service representative in our merchant division, you will be involved in a broad range of tasks in a small team to assist with our order fulfilment activities for our client base. You will aim to provide the support and administration required to deliver a first-class client service. As a well organised...

  • Logistics Coordinator

    2 weeks ago


    Gateshead, United Kingdom Randstad Delivery Full time

    Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Gateshead? If the answer is "Yes", then Aggregate Industries is looking for someone like you to join as a Logistics Coordinator on a temporary basis, covering maternity leave. The ideal applicant for this position will be...


  • Gateshead, United Kingdom Churchill Service Solutions Full time

    National Accounts Administrator - Gateshead - Clean environments make people happier_ We Put People First so you can Deliver Outstanding Service We are looking for a National Accounts Administrator in our Gateshead office to support on all administration duties dedicated to our National Accounts. At Churchill, doing right is at the heart of our values....


  • Gateshead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358268**Salary**: - £22,096 - £24,718- Pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Job share, Part-time**Number of jobs...

  • Service Administrator

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    Facilitates excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training. Provides proactive, comprehensive secretarial service and support, which may include handling enquiries, arranging clinics and meetings, supporting the team manager and wider team with administrative duties,...


  • Gateshead, Gateshead, United Kingdom Churchill Service Solutions Full time

    National Accounts Administrator - Gateshead Clean environments make people happier_We Put People First so you can Deliver Outstanding ServiceWe are looking for a National Accounts Administrator in our Gateshead office to support on all administration duties dedicated to our National Accounts.At Churchill, doing right is at the heart of our values. This is...

  • Service Administrator

    2 weeks ago


    Gateshead, United Kingdom Vertu Motors Full time

    **Vertu Vehicle Solutions Aftersales** Due to ongoing expanstion, we have a fantastic opportunity for a Service Administrator to come and join us at Vertu Vehicle Solutions Aftersales! Our staff are knowledgeable and always happy to help customers delivering a seamless experience about the cars we work with, and we are always on hand to provide help and...


  • Gateshead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 355379**Salary**: - £22,096 - £24,718- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...


  • Gateshead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 305180**Salary**: - £20,126 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Gateshead, Gateshead, United Kingdom RUSTOLEUM EUROPE Full time

    Customer Service AdministratorAs a customer service representative in our merchant division, you will be involved in a broad range of tasks in a small team to assist with our order fulfilment activities for our client base.You will aim to provide the support and administration required to deliver a first-class client service. As a well organised person, you...


  • Gateshead, United Kingdom The Sofa Delivery Company Full time

    **About you** Excellent written & oral communication skills Problem solver with the ability to act quickly Superior attention to detail Excellent IT skills Multi-task and the ability to prioritise multiple demands. Personable and friendly approach If you feel you have some but not all of the skills we need, but you are passionate about being a part of our...


  • Gateshead, United Kingdom The Sofa Delivery Company Full time

    **About you** Excellent written & oral communication skills Problem solver with the ability to act quickly Superior attention to detail Excellent IT skills Multi-task and the ability to prioritise multiple demands. Personable and friendly approach If you feel you have some but not all of the skills we need, but you are passionate about being a part of our...


  • Gateshead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 352814**Salary**: - £22,096 - £24,718- Pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Part-time**Number of jobs...

  • Logistics Coordinator

    3 weeks ago


    Gateshead, United Kingdom Randstad Delivery (GBS) Full time

    Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Gateshead? If the answer is "Yes", then Aggregate Industries is looking for someone like you to join as a Logistics Coordinator on a temporary basis, covering maternity leave. The ideal applicant for this position will be...


  • Gateshead, United Kingdom Freeman Catering Butchers Full time

    Are you looking for a role working within a family environment rather than a corporate one? Do you enjoy the challenge of working in a multi-tasking role? Then please continue to read on...... Freeman Catering Butchers are one of the largest catering butchers in the Northeast and we are looking to recruit a Sales/Office Administrator to join our small...