Operations Representative

2 weeks ago


Greater London, United Kingdom SweetStay Full time

We are looking for a full time operation representative for our international team.

5 days a week, including weekends. Morning, mid and evening shifts.

Location: London-Marble Arch, Hampstead and remotely.

Starting work period: immediate

Starting salary: £1600+£200 travel expenditures

Training period: 1 week fully paid


To be successful, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.


Responsibilities

  • Greet and welcome guests as soon as they arrive at the accommodation when working on site
  • Fulfil check in requirements (Documents, Deposit, etc.)
  • Answer, solve and forward guest's requests
  • Provide basic and accurate information in-person and via email
  • Perform other management duties and interacts with customer service team in other locations
  • Answer emails and messages


Qualifications

  • Proven work experience in customer service and hospitality
  • Proficiency in use of channel manager software
  • Experience in working with OTAs (Airbnb, Booking.com, etc.)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks



Required equipment:

  • smartphone to install applications
  • a laptop


Extras:

  • Italian speaking




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