Operations Representative

3 weeks ago

London, United Kingdom Deliveroo Full time

**Operations Representative**

**Must be London based**. Hybrid role.

£24,000 salary + 5% bonus

**The role**

We're looking for an experienced person to join our Central Rider Operations team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and run sweeps on current riders to maintain compliance. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

You will look after the processes the team uses to progress applicants through and run audits and ensure that it is running smoothly, is as efficient as possible and make any updates necessary.

Your main responsibilities will include:

- Look after the rider onboarding flow to ensure no friction in the process with our partner stages
- Look after supply pacing and ensure we are on target
- Support Look our Vendor and ensure they are assigned to tasks daily, and perform weekly QA
- Support creating training documents and support training sessions with vendor
- Work to targets, maintaining a high and level of productivity and quality
- Escalate issues with proposed solutions and sharing feedback with your manager
- Willing to help out on a range of admin tasks
- Help all our markets with their supply pipelines and flows

**Requirements**:

- You are proficient in written and spoken English and French
- You are an excellent and confident communicator
- You are highly organised
- You are detail oriented
- You are a strong team player
- You are happy working in a fast-paced environment and can easily adapt to change
- You are self-motivated and eager to learn

**Desirable**
- Experience using SalesForce and Gsheets
- HTML knowledge

**Why Deliveroo**

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

**Workplace & Benefits**

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, butWe offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information.

**Diversity**

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry.

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