Operations Representative
2 weeks ago
We are looking for a full time operation representative for our international team.
5 days a week, including weekends. Morning, mid and evening shifts.
Location: London-Marble Arch, Hampstead and remotely.
Starting work period: immediate
Starting salary: £1600+£200 travel expenditures
Training period: 1 week fully paid
To be successful, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.
Responsibilities
- Greet and welcome guests as soon as they arrive at the accommodation when working on site
- Fulfil check in requirements (Documents, Deposit, etc.)
- Answer, solve and forward guest's requests
- Provide basic and accurate information in-person and via email
- Perform other management duties and interacts with customer service team in other locations
- Answer emails and messages
Qualifications
- Proven work experience in customer service and hospitality
- Proficiency in use of channel manager software
- Experience in working with OTAs (Airbnb, Booking.com, etc.)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
Required equipment:
- smartphone to install applications
- a laptop
Extras:
- Italian speaking
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