Consultant Team Manager

1 week ago

London, United Kingdom CV-Library Full time

Consultant Team Manager
Location: Field-based.
Hours of work: 8 hours daily ranging between 7:30am and 6:30pm
Working hours: 37.5 hours
Reporting to: Senior Client Services Director


Purpose of the role

  1. To manage and support the team of consultants
  2. To ensure that service delivery to clients is at a high and consistent level

Key duties, responsibilities and objectives

  1. Managing a team of consultants (Senior or Developing) to ensure they are delivering work to a high standard
  2. Working with each Consultant within the team to ensure audit and consultancy services are delivered to a consistent level in line with client brief documentation and client expectations
  3. To provide pastoral care to each member of the team
  4. To meet with each consultant regularly and undertake shadow audits/peer reviews
  5. To provide feedback (both positive and negative) and development plans where necessary
  6. To liaise with the planning department where necessary and address any areas of concern or assist with the improvement of diary planning
  7. To assist and support the identification of training needs for each consultant in the team
  8. Undertaking audits, consultancy visits, new client set-ups and other revenue-generating work to an agreed billable target each week (minimum 40% (this may be reviewed as teams grow))
  9. Being the dedicated Consultant to clients, ensuring that support and advice is provided both proactively and reactively
  10. Liaising with the account management team to ensure Consultants within each team are provided with suitable and sufficient advice regarding each client
  11. Providing reports on each consultant as and when required to the Senior Client Services Director

Responsible for

  1. Professional development of individual consultants
  2. Creation of personal development plans for each Consultant in the team and assessing progress against these plans
  3. Audit, consultancy support and set up consistency between Consultants and Associate Consultants
  4. Pastoral care of each Consultant in the team

Person Specification

Experience

  1. Qualified to either MSc/BSc Environmental Health or at least level 4 Food Safety
  2. At least 5 years in the compliance element of the hospitality sector
  3. Background of personnel management

Personal Competencies

  1. A strong customer focus and excellent relationship-building skills
  2. Strong process analysis skills, with a focus on optimising service provision.
  3. Excellent interpersonal skills.
  4. Strength of character and the ability to achieve positive change.
  5. Ability to work as part of a team with a can-do attitude
  6. Willingness to learn and develop
  7. Relevant food safety and health and safety technical competencies

Specific Knowledge

  1. Proficient in the use of MS Office applications
  2. Knowledge of the food safety and health and safety environment.
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