IT MES Applications Support
2 weeks ago
Location: Kidlington
Contract: Full Time Permanent
Salary: Competitive
THE POWER OF NOW
Fortescue Zeros mission is to be the world leader in zero emission power systems. We are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company.
An opportunity has arisen for an IT MES Application Support to join the IT department in a rapidly expanding and exciting work environment.
About the role
To assist with the implementation and then support and maintenance of the MES application and software deployed across Fortescue Zeros estate in accordance with the management framework owned by the Application Manager.
What you will do:
- Day-to-day troubleshooting of user reported issues, system monitoring based issues, job handling, transaction failures, user requests, etc
- Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained.
- Escalate to and work with the application vendor and support providers to resolve issues where the IT service are unable to do this internally.
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