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IT MES Application Support Specialist
2 months ago
We are seeking an experienced IT MES Application Support Specialist to join our IT department in a rapidly expanding and exciting work environment.
Key Responsibilities- Assist with the implementation and support of the MES application and software deployed across Fortescue Zero's estate in accordance with the management framework owned by the Application Manager.
- Day-to-day troubleshooting of user-reported issues, system monitoring-based issues, job handling, transaction failures, user requests, etc.
- Take ownership of application-related support incidents and resolve them in a timely fashion to ensure maximum levels of productivity and efficiency are attained.
- Evaluate and escalate to and work with the application vendor and support providers to resolve issues where the IT service is unable to do this internally.
- Support application configurations and maintain Opcenter through regular system management and upgrades (as required).
- Ensure licenses are kept up to date and consumption is monitored.
- Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams.
- Work to find application rationalizations & savings where applicable.
- Provide user training and materials where applicable.
- Proactively identify upcoming issues related to applications and work with Operations, Infrastructure, and Service Delivery teams to resolve them.
- Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all times.
- Manage and maintain application interfaces, exports, and imports, and ensure their smooth running where required.
- Analyze data from systems and produce technical and business reports for consumption by the IT management team, departmental managers, and the SLT.
- Translate complex business requirements into application solutions with the support of technical colleagues, external providers, and business stakeholders.
- Assist the IT Management team to ensure IT best practice and business policies are followed by the business.
- Drive and execute technical activities related to the corporate MES system, including designing, developing, maintaining, and documenting the system and related tools.
- Configure the MES tool effectively, leveraging its capabilities to meet business needs and enhance productivity.
- Optimize the MES system and implement customizations and extensions using coding techniques where necessary.
- Work with cross-functional internal and external teams taking ownership of the integrations with the MES platform ensuring seamless connectivity and data flow between this, the PLM system, and other relevant tools.
- Significant experience in a similar/IT-related role.
- Experience working within a Microsoft enterprise environment.
- Experience working within the engineering, automotive, or motorsport industries.
- A degree-level education in an IT or related technical discipline (e.g., Engineering).
- ITIL Foundation Qualified.
- A friendly and approachable disposition.
- Our typical hybrid roles at Fortescue Zero require 3 days in the office and 2 from home, making the ability to commute to the stated office location for the required days essential.
- Fortescue Zero bonus scheme.
- Aviva Pension.
- Group Life Assurance.
- Group Income Protection.
- Electric Car Scheme.
- Health Cash Plan.
- Employee Assistance Programme.
- Private Medical Insurance.
- 26 days holiday plus public holidays and the opportunity to purchase an additional 5 days per year.
- Childcare Benefits.
- Free on-site 24/7 gym access at HQ and discounted national memberships.
