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Inbound Call Handler

3 months ago

Coventry, United Kingdom Adecco Full time

Contract type: Permanent

Pay rate: £24,100pa + excellent benefits*

Hours: Monday-Friday, hours a choice of either 8.30am-4.30pm, 9am-5pm or 9.30-5.30pm

Location: Coventry (hybrid working, only 2 days per week in office)

*Benefits:

  • An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary.
  • Employer provided benefits such as private medical insurance, virtual GP, critical illness cover and life assurance cover, to name a few.
  • 25 days annual leave + all bank holidays.
  • The office is a 2 minute walk from Coventry train station.
  • Non-contributory pension (up to 12% of your salary)



Our client, well known within financial services, are seeking call handlers to work within their Customer Call Hub. You’ll be the first point of contact for customers calling the organisation, taking calls that come through the helpline.


By listening carefully to consumers and asking the right questions, you’ll be establishing facts and following the processes and procedures that are in place to provide the right level of assistance.


Calls could include queries/questions, customers asking for an update on their case, or new customers reaching out to us and sharing the details of their situation.



You will be accountable for…

  • Handling first contact responses - you’ll register new queries and update records on a range of IT systems
  • Being trustworthy – you’ll deal with sensitive customer information, so confidentiality is very important
  • Putting our customers first – communicating in a clear, straightforward, and thoughtful way – tailoring your verbal and written communications to the person you’re communicating with
  • Forwarding on correspondence to the correct department and answering queries, when necessary
  • Delivering a fair and efficient service, that reflects the diversity of our customers and our people