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Software Support Analyst
1 month ago
About the Company:
Our client is a leader in providing innovative energy solutions dedicated to decarbonizing and optimizing energy usage. Their mission is to drive the transition to sustainable energy by leveraging cutting-edge technology and exceptional service. They are seeking a talented Software Support Analyst to join their dynamic team, offering the flexibility to work remotely or from their office.
Job Summary:
We are looking for a highly skilled Software Support Analyst with strong SQL capabilities and an analytical mindset to provide front-line support for our client's in-house software and desktop applications. The ideal candidate will have experience in a software support setting, familiarity with Azure, and the ability to automate tasks using Python. Clear communication skills and a proactive approach to problem-solving are essential.
Key Responsibilities:
- Provide front-line software support to users of in-house software and desktop applications.
- Triage and troubleshoot relevant support tickets, ensuring timely resolution.
- Escalate tickets to the next line of support when necessary.
- Automate routine tasks using Python scripting.
- Maintain clear and effective communication with users, ensuring they are kept informed of progress and solutions.
- Collaborate with cross-functional teams to resolve complex issues and improve overall support processes.
- Continuously develop knowledge of the software and stay updated on industry best practices.
Qualifications:
Required:
- Strong analytical mindset with excellent problem-solving skills.
- Proficiency in SQL for data querying and troubleshooting.
- Previous experience working in a software support setting.
- Experience with Azure cloud services.
- Excellent communication skills, with the confidence to handle support calls and interact with users directly.
Preferred:
- Python scripting experience for task automation.
- Experience in the energy sector or a related industry.
What the Company Offers:
- Competitive salary up to £43,000.
- Standard benefits package, including health insurance, retirement plans, and more.
- Opportunity to work with a passionate and dedicated team focused on sustainability and innovation.
- Professional development opportunities and career growth.
- Flexible working environment, with options for remote or in-office work.
How to Apply:
If you are an analytical thinker with strong SQL skills and a passion for providing exceptional software support, we would love to hear from you.
Join our client's team and be part of a group that is driving the future of sustainable energy.