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Transformation Analyst

2 months ago

Manchester, United Kingdom CDL Software Full time
Are you skilled in navigating change with precision and insight?

As a pivotal member of CDL Software, the Change Analyst will be integral in orchestrating and overseeing modifications within our organization.

The Role
Collaborate with Team Leaders and Managers throughout the organization to ensure that changes are executed in accordance with CDL policies and industry best practices.
Position in Organisation
  • Reports directly to the Change Manager.
  • Facilitates coordination across various business sectors to manage change requests.
  • Engages with senior internal and external stakeholders.
  • Provides support for CDL Release Analysts as needed.
About CDL Software
CDL Software stands as a prominent software development firm in the UK, employing a diverse workforce dedicated to innovation in the high-volume retail insurance sector. Our commitment to developing cutting-edge solutions has positioned us as leaders in the aggregator, web, and telematics domains. We foster a collaborative culture that emphasizes agility and creativity, ensuring our employees are central to our mission.
Key ResponsibilitiesManage Change Requests:
  • Oversee change requests, ensuring thorough quality checks on the information provided.
  • Draft communications for clients in line with the Change Management policy, addressing any inquiries that arise.
  • Administer ongoing changes, ensuring timely approvals and updates on the status of changes.
  • Collaborate with the Change Manager to assess the impact of unsuccessful changes on clients and facilitate Post Change Reviews.
  • Document and manage the Change Control Board meetings.
  • Work alongside the Change Manager to clarify requirements for various types of changes and guide stakeholders accordingly.
  • Participate in client change discussions, ensuring relevant reports are prepared and shared.
Enhance Change Processes:
  • Contribute to the continuous improvement of change processes under the guidance of the Change Manager.
  • Engage with CDL stakeholders and clients to ensure the change process is well-documented and understood.
  • Comprehend and document underlying procedures as necessary.
Evaluate Efficiency:
  • Provide management insights on changes to clients and senior management as required.
  • Conduct regular reviews of change processes with stakeholders.
  • Identify and propose service enhancements based on feedback and observations.
Ensure Compliance with Change Management:
  • Assist the Change Manager in performing regular audits of the change process.
  • Review incident logs to identify instances of non-compliance with established processes.
  • Alert relevant team leaders and the Change Manager to any recurring issues.
  • Contribute to the development of Service Management initiatives.
  • Collaborate with the Change Manager to mitigate unauthorized changes.
Personal Development:
  • Identify training needs to enhance skills and knowledge for the role.
  • Take responsibility for personal growth and development.
Skills, Knowledge, and Expertise
  • Educated to A level standard or equivalent.
  • ITIL V4 or V3 Foundation qualification is advantageous but not mandatory.
  • Proficient in MS Outlook, Word, and Excel.
  • Experience with ServiceNow or similar ITSM tools is essential.
  • Demonstrated ability to provide exceptional customer service.
  • Strong organizational and prioritization skills.
  • Excellent communication abilities.
  • Proactive in taking ownership and responsibility.
Benefits
  • Hybrid working model.
  • Flexible working hours.
  • Generous holiday allowance.
  • Recognized as a top employer.
  • Comprehensive training and development opportunities.
  • Career advancement potential.
  • Health and Wellbeing initiatives.
  • Engaging virtual activities and social events.
  • Life and health insurance.
  • Electric vehicle incentives.
  • Recognition programs.
  • Inclusive parental benefits.
  • Diversity and inclusion initiatives.
  • Pension plan.
  • Community engagement and volunteer opportunities.
  • Referral bonuses.
Campus Benefits:
  • Complimentary on-site parking.
  • Modern open-plan office environment.
  • Quiet spaces available.
  • Shuttle service to local transport links.
  • Subsidized dining options.
  • Recreational facilities.
  • Annual innovation events.
  • Regular social gatherings and activities.
  • On-site wellness services.
  • Cycling incentives.
  • Facilities for personal hygiene and wellness.
Diversity and Inclusion
CDL Software is committed to fostering an inclusive workplace that embraces diverse perspectives and ideas. We actively encourage applications from individuals of varied backgrounds and experiences, and we are open to discussing flexible working arrangements and accommodations with all candidates.