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Customer Complaints Call Handler
4 weeks ago
- Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.
- Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching.
- Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
- Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.
- 37.5 hours per week (Monday to Friday: 08:00 – 18:30 / Saturday: 08:00 – 15:00)
- Shift patterns will vary throughout the week, with 4 weeks' notice provided.
- Competitive hourly rate: £12.97 per hour
- Convenient on-site parking and accessible by a popular bus route
- Successful candidates will undergo a DBS check.
- Previous call centre experience is advantageous.
- Excellent IT skills with proven experience of using multiple systems
- No annual leave for the first two weeks during the training period
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