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Customer Service Advisor

3 months ago

Plymouth, United Kingdom Reed In Partnership Full time

Start date: 01/07/2024
- Pay rate: £12.97 per hour
- Location: Plymouth, PL9 7HJ
- Temporary Contract:10 weeks

Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday
- Saturday, and 9am - 4pm Sunday.

*Annual leave is not permitted during the first two weeks of training - mínimal annual leave after
this may be authorised if it is pre-booked however cannot be guaranteed*

**Desirable qualities**

You will need to be confident on the telephone and able to communicate with customers
politely and effectively. Desirable qualities would include:

- A proven record in a fast-paced customer service environment.
- Quick, accurate typist with a high attention to detail.
- A proven record of delivering exceptional quality and meeting personal quality targets.
- An ability to deal with difficult complaints in a kind, supportive and professional manner.
- Excellent telephone manner and telephony experience with an ability to deal with

colleagues at all levels essential.

processing software.
- Creative problem solver, owning the issue through to resolution.
- Proficiency with inputting specific datasets, must be accurate, concise and consistent.
- Able to make decisions involving money based on specific guidelines.
- Achieve first time resolution with quality telephony responses.

**What experience/skillset do you need?**
- Call centre/contact centre experience is essential
- A passion and commitment for delivering a great customer experience.
- Ability to prioritise and manage workloads to timescales.
- Flexible and innovative with ability to easily adapt to changing customer demands.
- Enthusiastic and responsive - seeking a positive resolution for all customers.
- Self-motivated. Able to work as part of a team or alone.
- Ability to work under pressure and to deadlines

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 10 weeks

Pay: £12.97 per hour

Expected hours: 37.5 per week

Work Location: In person

Reference ID: ANG00559
Expected start date: 01/07/2024