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Service Delivery Manager

2 months ago

Belfast, United Kingdom Enso Recruitment Full time

Enso Recruitment is delighted to recruit for a Service Delivery Manager on behalf of a blue-chip organisation in Belfast. In this role you will oversee the delivery of Managed Services to internal teams within the organisation. You will drive policies and practices to ensure high service performance, monitor compliance to service and evaluate customer feedback to develop improvement processes to exceed customer expectations. We are seeking someone with strong experience in IT Operations and Service Delivery with in depth knowledge of ITIL. If that sounds like you, read on What you'll need Experience in IT Service Management Experience with ITIL practices 3rd party management of vendors Strong operational IT delivery processes and methodologies including license management, incident, problem, change and release management practices at an enterprise and end user level. Experience of data led service improvement Strong stakeholder management capability Exposure to management of cloud, infrastructure, networking, telephony and end user computing. The Package Competitive Base Salary Bonus Pension Scheme Healthcare Annual Salary Review Subsidised Gym Learning, Development & Career Progression Skills: ITIL Service Delivery Delivery Manager Benefits: Annual Bonus / 13th Cheque Parking Pension Fund Performance Bonus