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Customer Experience Manager
3 months ago
Are you passionate about delivering top-notch customer experiences? Do you thrive in dynamic environments where your leadership can make a real impact?
Due to continued business growth, Oxbow Resourcing are hiring exclusively on behalf of our travel insurance client for a Customer Experience Manager to elevate their customer service to new heights.
This insurance business believes that great customer experiences begin with a great team. Their culture is rooted in innovation, collaboration, and a relentless commitment to excellence. They are not just about meeting customer expectations; they're about exceeding them every single time. If you’re looking for a place where your ideas will be valued, your skills will be sharpened, and your career will grow, this business is the perfect fit.
As Customer Experience Manager, you will be at the forefront of ensuring customers' needs are not only met but anticipated. You'll lead a dedicated team, develop and implement strategies that enhance customer satisfaction, and act as a critical liaison between customers and our internal teams. Your role will be crucial in driving customer loyalty and advocacy.
Key Responsibilities:
- Leadership & Management: Lead and mentor a team of customer experience professionals, fostering a culture of continuous improvement.
- Strategy Development: Design and implement customer experience strategies that align with business goals and values.
- Customer Advocacy: Act as the voice of the customer, ensuring their needs are understood and prioritized across the organization.
- Performance Monitoring: Analyze customer feedback, trends, and metrics to identify areas for improvement and drive actionable insights.
- Collaboration: Work closely with cross-functional teams to ensure a seamless and consistent customer experience.
Who are we looking for?
- Proven experience in a customer experience or customer service leadership role.
- Demonstrates high levels of experience, gained within an insurance industry/claims environment.
- Strong strategic thinking and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage and inspire a team to achieve high performance.
- Experience with CRM systems and customer feedback tools is a plus.
Why You’ll Love Working Here
- Innovative Environment: Be part of a company that’s at the cutting edge of its industry.
- Career Growth: Opportunities for professional development and career progression.
- Collaborative Culture: Work with talented people who are passionate about what they do.
- Competitive Benefits: Enjoy a comprehensive benefits package that includes health, wellness, and more.
Ready to make a difference? Join us at Ergo and take your career to the next level
Apply now and be a part of something exceptional. Either apply via Linkedin or email a copy of your CV and covering letter directly to Katie Halpin- Director- Oxbow Resourcing- katie@oxbowresourcing.com
