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Customer Success Manager

2 months ago

Horsham, United Kingdom Clearwater People Solutions Ltd Full time

Are you a Customer Success Manager with experience in FinTech, InsurTech, SAAS or Software House? We are supporting a growing software company to hire a full time permanent Customer Success Manager to join their team based in Horsham.

This role is a key functionality to the business and offers hybrid working with only 2 days per week required on site.


Key Responsibilities for the Customer Success Manager:

- Taking on 12 clients based both in the UK and Overseas

- Develop, grow and build relationships with clients to build activity on the accounts

- Operational reviews of client accounts, getting feedback from clients on system performance and optimisation

- Being the point of contact for any issues, resolving or escalating where required

- Monthly service reviews, monitoring SLAs, Support requests and system performance

- Quarterly face to face meetings


Key Skills for the Customer Success Manager:

- Experience working in a similar role

- Previous experience working within FinTech, InsurTech, SAAS or Software House

- Exceptional client management and relationship building

- Unmatched communication skills


Please apply as directed