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Client Success Specialist

2 months ago

Horsham, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time
Position Overview

Are you an experienced Client Success Specialist with a background in Financial Technology, Insurance Technology, Software as a Service, or Software Development? Clearwater People Solutions Ltd is collaborating with a dynamic software organization to recruit a full-time, permanent Client Success Specialist to enhance their team.

This position is crucial to the organization and provides a hybrid working model, requiring only two days per week on-site attendance.

Primary Responsibilities of the Client Success Specialist:

  • Manage a portfolio of 12 clients located both domestically and internationally.
  • Foster, develop, and strengthen relationships with clients to enhance account activity.
  • Conduct operational assessments of client accounts, gathering feedback on system performance and areas for improvement.
  • Serve as the primary contact for any client-related issues, ensuring resolution or escalation as necessary.
  • Facilitate monthly service evaluations, tracking Service Level Agreements, support inquiries, and system performance metrics.
  • Organize quarterly in-person meetings to discuss account status and future strategies.

Essential Skills for the Client Success Specialist:

  • Proven experience in a similar role.
  • Prior exposure to the Financial Technology, Insurance Technology, Software as a Service, or Software Development sectors.
  • Outstanding client management and relationship-building capabilities.
  • Exceptional communication skills.

We encourage interested candidates to apply as directed.