Customer Experience Advisor
5 months ago
**Salary**:Base salary paying up to £24,000 for an experienced individual. Excellent & achievable commission scheme bringing total earnings up to £45k+
Overtime is also available and paid at time & a half
**£1,500 bonus paid after completion of a successful 6 month probation**
**Hours** are Monday to Friday 8.30am - 5.30pm plus minimum of one Saturday a month on a rota basis between the hours of 9:00am - 1:00pm.
**Location**: Horsham, West Sussex. Flexible working options available.
**Who are we?**
Founded 12 years ago Telecom Acquisitions Limited (TAL) is the holding company of a number of residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband and Hive Telecom. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms TAL has carved itself a unique spot in a fast growing market. With the exponential growth of home working in recent years, teamed with the ever changing way in which consumers consume content and entertainment - never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues.
As part of our strategic alliance with TalkTalk and the development of the home move division of the business our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship offering. Working with leading estate agents throughout the UK we are able to offer a concierge style service advising and setting up council tax and water services, energy and entertainment through our partnership with Sky and TalkTalk, plus mobile and our core broadband offering.
**Customer Experience Advisor Key Responsibilities**:
You will be looking after our customers who may be looking to change, upgrade, or cancel their services. You will need to be able to think fast and deal with challenges, turning them into a positive experience and saving the customer. You will promote and upsell our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer whilst overcoming any challenges.
***
**What will you be doing?**
- The Customer Experience Advisor (CEA) is responsible for retaining our customers that request to cancel
- Proactively contacting customers who have cancelled their contracts within the last working day to see explore resigning
- Adhering to SLA’s on response times and achieving KPI’s set by your manager
- Collecting payments and calculating home move fees
- The CEA must adhere to company work instructions, relating to internal CRMs, information security and customer complaints
- Updating company CRM’s and portals with clear information and notes
- The CEA will work collaboratively within the team, being a team player and will be pro-active when it comes to personal development, communicating any key areas where further development is required
- Following escalation paths and adhering to company polices at all times
**What do we need from you?**
- Target driven
- Resilient
- Comfortable working independently
- Able to use their own initiative
- Able to work in a fast-paced environment
- Impactful with the ability to influence our customers and the team around them
- Able to communicate in a clear and friendly manner at all times
- A team worker who values collaboration
- An active problem solver with an excellent attention to detail
**Why join us?**
Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard and play hard. Yes, we are data driven, yes we are KPI lead but our flat management structure, family ethos and constant determination to be the best we can be, to improve process and drive efficiencies ensure that those who want to grow and develop have every opportunity to.
**What benefits will you receive?**
- 50% off our Broadband & Utility packages, **completely** **free** after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- Buy & Sell holiday allowance scheme
- Death in service benefit
- Pension scheme
- Complimentary fresh fruit, tea, and coffee
- Eye care vouchers
- Fridge Friday
- Company lunches
- £1,000 Refer A Friend Scheme
- Fun incentives
- Paid Charity leave
- £250 Bright Ideas Scheme
- Kudos Employee Recognition Scheme - Including Days Out and holidays
- Opportunity to do evening overtime (paid at time and a half overtime customers’ expectations
-
Customer Experience Advisor
2 months ago
Horsham, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Horsham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Service Advisor
5 months ago
Horsham, United Kingdom Clearwater People Solutions Full timeOur client, a not-for-profit organisation, is currently looking for a Customer Service Advisor to join their team on a worthy cause that really helps support people in the community. **Key Responsibilities for the Customer Service Advisor** - To provide high quality information and advice to residents - Work as a team on the helpline platform, taking calls...
-
Customer Advisor
5 months ago
Horsham, United Kingdom Pavers Full time**Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...
-
Customer Service Advisor
7 months ago
Horsham, United Kingdom Page Personnel Full timeOffice Based - Monday - Friday **About Our Client**: Our client are a medium-sized company that specialises in providing top solutions for businesses all over the country. Their commitment to unparalleled customer service and solutions has made them a sought-after partner for businesses across various sectors. **The Key Responsibilities for a Customer...
-
Customer Service Advisor
5 months ago
Horsham, United Kingdom Peter Christian Ltd Full time**Sales Advisor/Customer Service Advisor** Please note - this role is office based. Working hours will be Monday to Friday 9am to 5pm. **YOU WILL NEED TO DRIVE AND OWN YOUR OWN VEHICLE** **Peter Christian is a family run mail order and ecommerce menswear brand, selling high quality, classic garments and accessories for the mature market, in the UK and...
-
Customer Experience Specialist
4 weeks ago
Horsham, West Sussex, United Kingdom BT Group Full timeKey Responsibilities:As a Retail Advisor at BT Group, you will be the face of our brand, responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.What We Offer:A competitive hourly rate of £12.34 plus 20% on target commission.Online GP access for you and your immediate family, fully funded by...
-
Automotive Customer Experience Manager
4 hours ago
Horsham, West Sussex, United Kingdom CV-Library Full timeAbout the RoleThe ideal candidate will have proven experience as a Service Advisor within the motor trade industry and be familiar with aftersales and parts operations. Strong communication, customer service, and organisational skills are essential for success in this role. The successful applicant will also have high attention to detail and a commitment to...
-
Christmas Customer Advisor
6 months ago
Horsham, United Kingdom Boots Full timeSummary Job Reference: - 219986BR Horsham, Swan Walk Fixed Term We are now recruiting Christmas Customer Advisors for our Horsham, Swan Walk store. shift patterns to be discussed at interview stage **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain...
-
Customer Service Advisor
6 months ago
Horsham, United Kingdom Home Telecom Full time**Customer Service Advisor** **Salary: £19,760 - £21,000, depending on experience.** **Hours** are Monday to Friday 8.30am - 5.30pm plus minimum of one Saturday a month on a rota basis between the hours of 9:00am - 1:00pm. **Location**: Horsham, West Sussex. **Flexible working options available.** **Who are we?** Run by Telecom Acquisitions, this...
-
Customer Service Advisor
5 months ago
Horsham, United Kingdom BDS Full timeBDS Recruitment are recruiting for a Inbound Customer Service Advisor based in Horsham RH12 This is a Inbound Customer Support role Monday - Friday 9am - 5pm Payrate; £11.39ph Main duties are as follows; - Inbound calls supporting residents - Good Customer service We are looking for someone who has experience taking inbound calls ideally for housing or...
-
Customer Service Advisor
5 months ago
Horsham, United Kingdom National Tyres and Autocare Full timeWe are looking for a part-time customer service advisor to help out in our busy Horsham centre. Within this busy but joyful work environment. We need someone to see to customers, learn the integrated system, help with customer enquiries and pricing/ quotes. The hours are a 22 hour week and we are flexible on the hours of which you work. **Job Type**:...
-
Customer Experience Advisor S1 Everyday Banking
6 months ago
Horsham, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Horsham Country: United Kingdom **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£25,401 **this is made up of a base salary of **£23,350 **along with an additional **£500 **flexible benefit and up to a **£1,551 **discretionary performance...
-
Customer Advisor
5 months ago
Horsham, United Kingdom Boots Full timeSummary Job Reference: 233242BR - Job Reference: 2 3 3 2 4 2 B R Horsham, Swan Walk Fixed Term 37.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...
-
Customer Service Advisor
6 months ago
Horsham, United Kingdom Home Telecom Full time**Customer Service Advisor** **Salary**:PS23,000 Overtime is available and paid at time and a half including weekends and bank holidays! **PS1,500 bonus paid after completion of a successful 6-month probation!** **Hours**:Monday to Friday 8.30am - 5.30pm You will be required to work Saturdays on a rota basis between the hours of 9:00am -...
-
Weekend Customer Advisor
6 months ago
Horsham, United Kingdom Moshulu Shoes Full time**Moshulu Horsham require a Weekend Customer Advisor -** **Saturday 4 hours and Sunday 4 hours.** **MUST be flexible as additional hours during the week will be required to cover holiday, sickness etc.,** **Our retail team is at the heart of what we do, combining their enthusiasm for our brand with a brilliant knowledge of product. With our support and...
-
Weekend Customer Advisor
6 months ago
Horsham, United Kingdom Moshulu Shoes Full time**Moshulu Horsham require a Weekend Customer Advisor -** **Saturday 4 hours and Sunday 4 hours.** **MUST be flexible as additional hours during the week will be required to cover holiday, sickness etc.,** **Our retail team is at the heart of what we do, combining their enthusiasm for our brand with a brilliant knowledge of product. With our support and...
-
Customer Account Advisor
5 months ago
Horsham, United Kingdom Acorn Recruitment Limited Full timeAcorn is looking for a Customer Account Advisor to work within a bubbly supportive team. No experience needed just a great attitude towards customer care. This is a great opportunity to join a successful team and become part of a highly successful organisation! You will be provided with full training on the job and the opportunity to gain...
-
Service Advisor
6 months ago
Horsham, United Kingdom Perfect Placement Automotive Recruitment Full time**Service Advisor Required in the Horsham Area** **Salary up to £27,000 + £6,000 Bonus = £33,000 annual salary** **Hours: 8.00 - 5.30pm Monday - Friday with 1 in 3 Saturday mornings on a rota** We are currently working with a well-established and respected Motor Trade Dealership who have been operating in the United Kingdom over 110 years representing...
-
Customer Orders Advisor
5 months ago
Horsham, United Kingdom Home Telecom Full time**Customer Orders Advisor** **Salary**:£21,670 - £23,000, depending on experience. **Hours** are Monday to Friday 8.30am - 5.30pm plus a minimum of one Saturday a month from 9:00am - 1:00pm (paid at time and a half) **Location**: Horsham, West Sussex. Flexible working options available. **Who are we?** Home Telecom is a leading broadband provider...
-
Customer Service Advisor Apprenticeship
5 months ago
Horsham, United Kingdom Calex Automotive Recruitment Full time**Position Overview**: We are looking for a motivated individual to join Hendy Mazda in Horsham as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice...