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Pension and Investment Case Handler

1 month ago

London, United Kingdom Diana Duggan UK Limited Remote Work Freelance Full time

Our client is hiring experienced Pensions and Investment Complaint Handlers to support on a review project. You will be examining how different pension and investment products were sold, checking whether correct and appropriate procedures were followed. To be a part of this project, you must have knowledge of pension and investment products such as SIPPs, OEICs, ISAs, and Non-ISAs,combined with experience of handling complaints relating to product advice and suitability.

Location: RemoteRate: £220 per day (inside IR35)Hours: Monday - Friday, 8 hours per day

Role:-

  • Review and access how Pension and Investment products were sold and advised to customer.
  • Review case handling and complaint handling procedures.
  • Work with pension products, primarily SIPP wrappers containing underlying funds, in both accumulation and decumulation phases.
  • Work with investment products such as OEICs, both ISA and non-ISA, and Onshore and Offshore Bonds.
  • Review complaints related to Venture Capital products like VCTs and EIS schemes and DB pension transfer advice.
  • Conduct case reviews, assess various provider responses, and progress cases through an agreed process flow.
  • Review data and evidence gathered within the scope of customer complaints to assess eligibility.
  • Liaise with relevant third parties via phone when required.
  • Adhere to processes, procedures, and regulatory guidelines such as FCA and COMP rules.
  • Generate required response letters.
  • Work within a claims management workflow system.
  • Ensure a focus on data protection.

Essential Experience:-

  • Experience in reviewing complaints within the Pensions and Investment field is a MUST.
  • Experience as a case handler
  • Excellent attention to detail and accuracy.
  • Ability to work within demanding deadlines (workflow & time management).
  • Ability to attain and maintain specified quality and production targets.
  • Demonstrate an ability to work with honesty, integrity, and trustworthiness.

If you have Pensions and Investment complaint experience, send your CV to Diana Duggan Associates without delay

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