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Complaint Handler Pension

4 months ago

London, United Kingdom Deloitte - Recruitment Full time

THE ROLE

Role:  Pensions and Investments Complaint Handler (rates up to £250pd dependant on qualifications)

Start Date: 10th June 2024 


Contract end date  : 31/12/2024 (likelihood of extension)

Location:  Remote working

We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream.

Key products that the complaint handlers will be supporting with are;

  • Pensions – predominantly Personal Pensions as well as SIPP wrappers containing underlying funds – in both accumulation and decumulation phases.
  • OEICs – both ISA and non-ISA
  • Experience within complaints around product advice and the suitability of the product to the customer 
  • Investment Bonds



EXPERIENCE / SKILLS REQUIRED:

Essential

  • Extensive case handling/complaint handling experience, ideally within Financial Services
  • Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
  • Previous experience of calculating redress for pensions in both accumulation and decumulation an advantage
  • Strong WIP Management with the ability to work through multiple cases concurrently to achieve productivity targets
  • Ability to demonstrate decision making using a holistic approach
  • PC skills (Word and Excel)
  • Strong literacy / numeracy
  • Excellent attention to detail and accuracy
  • Ability to work to demanding deadlines (workflow & time management)
  • Ability to attain and maintain specified quality and production targets
  • Ability to work independently & as part of a rapidly changing team
  • Demonstrate an ability to work with honesty, integrity and trustworthiness
  • Maintain high standards of professionalism and competence
  • Good communication skills