Case Handler

5 months ago

London, United Kingdom Capita Full time

Claims Handlers (Up to £24,000 D.O.E.)

Monday - Friday 8am - 6pm

Work from home / Remote

**Job title**:
Case Handler

We are currently looking for Claims Handlers to work in a fast paced, quality-controlled environment where you will be required to work with a high level of accuracy to prescribed processes and strict deadlines. You will be working as part of a long term partnership for a financially regulated contract. If you have strong communication skills with great attention to detail and have previously worked with pensions/mortgages/Shares etc and please read below for further information about this exciting opportunity

**Responsibilities**:

- Dealing with Pensions and/or General Investments and Shares
- Carrying out customer contact (where required) to conclude Suitability Assessments
- Performing redress calculations
- Writing final response letters
- Adhering to standard operating procedures.
- Acting upon feedback from quality checking functions.
- Managing a caseload of claims from data gather to outcome response.

**Essential skills & experience required**:

- Case handling/complaint handling experience, ideally within Financial Services
- Experience of dealing with customers in a regulated environment (Pensions and or Investments is a MUST)
- Ability to demonstrate decision making using a holistic approach.
- PC skills (Word and Excel)
- Strong literacy / numeracy
- Excellent attention to detail and accuracy
- Ability to work to demanding deadlines (workflow & time management)
- Ability to attain and maintain specified quality and production targets.
- Ability to work independently & as part of a rapidly changing team.
- Demonstrate an ability to work with honesty, integrity, and trustworthiness.
- Maintain high standards of professionalism and competence.
- Good communication skills
- Good letter writing skills.
- Good telephony skills

**Location**:
London
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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