Pension & Investment Complaint Handler 22nd July

2 weeks ago


London, United Kingdom Deloitte - Recruitment Full time

THE ROLE

Role: 
 Pensions and Investments Complaint Handler (rates up to £250pd dependant on qualifications)

Start Date: 22nd July 2024 


Contract end date  : 31/12/2024 (likelihood of extension)

Location:  Remote working

We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream.

Key products that the complaint handlers will be supporting with are;

  • Pensions – predominantly Personal Pensions as well as SIPP wrappers containing underlying funds – in both accumulation and decumulation phases.
  • OEICs – both ISA and non-ISA
  • Experience within complaints around product advice and the suitability of the product to the customer 
  • Investment Bonds



EXPERIENCE / SKILLS REQUIRED:

Essential

  • Extensive case handling/complaint handling experience, ideally within Financial Services
  • Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
  • Previous experience of calculating redress for pensions in both accumulation and decumulation an advantage
  • Strong WIP Management with the ability to work through multiple cases concurrently to achieve productivity targets
  • Ability to demonstrate decision making using a holistic approach
  • PC skills (Word and Excel)
  • Strong literacy / numeracy
  • Excellent attention to detail and accuracy
  • Ability to work to demanding deadlines (workflow & time management)
  • Ability to attain and maintain specified quality and production targets
  • Ability to work independently & as part of a rapidly changing team
  • Demonstrate an ability to work with honesty, integrity and trustworthiness
  • Maintain high standards of professionalism and competence
  • Good communication skills




  • London, United Kingdom Deloitte Remote Work Freelance Full time

    Pensions and Investments Complaint Handler. Contract role Location: Remote working. Start Date: Immediately We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as...


  • London, United Kingdom Diana Duggan UK Limited Remote Work Freelance Full time

    If you are an experienced Pensions and Investment Complaint Handler, then this is the role for you! The project is assessing how different pension and investment products were sold to customers while reviewing the customer journey; checking whether correct and appropriate procedures were followed, the right information was provided and whether due diligence ...


  • London, United Kingdom Reed Talent Solutions Full time €162

    Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service. Pay rate pre-accreditation - PAYE £162.Pay rate post-accreditation - PAYE £217.Location - fully remote (must be working in the UK) Duration - 12 months temporary...


  • London, United Kingdom Reed Talent Solutions Full time €162

    Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service. Pay rate pre-accreditation - PAYE £162.Pay rate post-accreditation - PAYE £217.Location - fully remote (must be working in the UK) Duration - 12 months temporary...


  • London, United Kingdom Momenta Group Global Remote Work Freelance Full time

    Pensions and Investments Reviewer Our client Deloitte, a "Big 4" Professional Services firm, are currently looking for experienced Complaint Handlers to join a Pension & Investment project reviewing advice and suitability complaints. Tell me more Location: Remote workingRate: £220pd inside IR35 or £250pd with L4 qualificationWork Pattern: Standard...


  • London, United Kingdom Deloitte - Recruitment Full time

    THE ROLERole:  Pensions and Investments Complaint Handler (rates up to £250pd dependant on qualifications)Start Date: 10th June 2024 Contract end date  : 31/12/2024 (likelihood of extension)Location:  Remote workingWe are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to...


  • London, United Kingdom Deloitte - Recruitment Full time

    THE ROLERole:  Pensions and Investments Complaint Handler (rates up to £250pd dependant on qualifications)Start Date: 10th June 2024 Contract end date  : 31/12/2024 (likelihood of extension)Location:  Remote workingWe are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to...


  • London, United Kingdom Deloitte - Recruitment Full time

    THE ROLERole:  Pensions and Investments Complaint Handler (rates up to £250pd dependant on qualifications)Start Date: 5th August 2024 Contract end date  : 31/12/2024 (likelihood of extension)Location:  Remote workingWe are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to...


  • London, Greater London, United Kingdom Diana Duggan UK Limited Full time

    Job Title: Pensions and Investment Complaint Handler Company: Currently hiring professionals to join their team Our client is looking for Level 4 qualified Pensions and Investment Complaint Handlers to assist with a review project. Your main task will involve scrutinizing the sales process of various pension and investment products to ensure correct...


  • London, United Kingdom Diana Duggan UK Limited Remote Work Freelance Full time

    If you are an experienced Pensions and Investment Complaint Handler, then this is the role for you! The project is assessing how different pension and investment products were sold to customers while reviewing the customer journey; checking whether correct and appropriate procedures were followed, the right information was provided and whether due diligence...


  • London, United Kingdom Diana Duggan UK Limited Remote Work Freelance Full time

    Our client is hiring experienced Pensions and Investment Complaint Handlers to support on a review project. You will be examining how different pension and investment products were sold, checking whether correct and appropriate procedures were followed. To be a part of this project, you must have knowledge of pension and investment products such as SIPPs,...

  • Complaint Handler

    2 months ago


    City of London, United Kingdom Deloitte Full time

    The Role: Complaint Handler Daily Rate: £220 per day (Via Umbrella) Contract Start date: End of January Contract Duration: 6 months (likely to extend) **THE ROLE** We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed...

  • Complaint Handler

    3 weeks ago


    City of London, United Kingdom Deloitte Full time

    The Role: Complaint Handler Daily Rate: £220 per day (Via Umbrella) Contract Start date: End of January Contract Duration: 6 months (likely to extend) **THE ROLE** We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed...


  • London, United Kingdom Diana Duggan UK Limited Remote Work Freelance Full time

    Our client is hiring Level 4 qualified Pensions and Investment Complaint Handlers to support a review project. You will be examining how different pension and investment products were sold, checking whether correct and appropriate procedures were followed. On top of being Level 4 qualified, you must also have knowledge of pension and investment products...

  • Complaints Handler

    1 week ago


    London, Greater London, United Kingdom Dynamite Recruitment Full time £27,000 - £27,500

    Complaints Handler £ £27500 plus fantastic benefits Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning business in Portsmouth. As a Complaints Handler you will be responsible for supporting a busy Customer Service / call centre team and will take full ownership of customer complaints from start to...

  • Complaints Handler

    7 days ago


    London, United Kingdom Seven Investment Management Full time

    **About The Role**: **Purpose** The Compliance Advisory team sits within Risk and Compliance and currently covers the Complaint Handling function. The team is responsible for advising 7IM Group on best practices and standards in relation to general compliance matters. The role is broad and offers exposure to a variety of teams, internal processes and key...

  • Complaint Handler

    4 days ago


    London, United Kingdom Tate Full time

    **Complaint Handler** **Remote Working** **£19.80 per hour** **Temporary Position, up until March 2024** **Financial / Banking Complaints Experience Required.** Attention all experienced complaints handlers! Are you skilled in financial banking complaints and looking for a new opportunity to work from home? We have the perfect position for you. We...

  • Complaints Handler

    1 week ago


    London, Greater London, United Kingdom Seven Investment Management LLP Full time

    The Compliance Advisory team sits within Risk and Compliance and currently covers the Complaint Handling function. The team is responsible for advising 7IM Group on best practices and standards in relation to general compliance matters. The role is broad and offers exposure to a variety of teams, internal processes and key stakeholders across the business....


  • London, Greater London, United Kingdom Love Success Plc Full time

    SME Complaint Handler: Job Reference: SME_CH_CLDate Posted: 25 July 2023 Recruiter: Love Success plc Location: City of London, London Salary: £190 to £200 Per Day Sector: Call Centre / Customer Service Job Type: Contract Duration: 6 months Work Hours: Full TimeSME Complaint HandlerWe have an exciting opportunity to join a global banking company as a...


  • London, United Kingdom Reed Talent Solutions Full time €162

    Reed Talent Solutions are currently recruiting for Remediation Case Handlers within Pensions and Investments, also known as Contingent Investigators, for the Financial Ombudsman Service. Role details: Pay rate pre-accreditation - PAYE £162.14 per day, Umbrella £210 per day, or £188 deemed PSC per day Pay rate post-accreditation - PAYE £217.70 per day,...