Complaint Handler

4 weeks ago


City of London, United Kingdom Deloitte Full time

The Role:
Complaint Handler

Daily Rate: £220 per day (Via Umbrella)

Contract Start date: End of January

Contract Duration: 6 months (likely to extend)

**THE ROLE**

We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as partof a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream.

**EXPERIENCE / SKILLS REQUIRED**:
**_Essential_**
- Extensive case handling/complaint handling experience, ideally within Financial Services
- Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
- Ability to demonstrate decision making using a holistic approach
- PC skills (Word and Excel)
- Strong literacy / numeracy
- Excellent attention to detail and accuracy
- Ability to work to demanding deadlines (workflow & time management)
- Ability to attain and maintain specified quality and production targets
- Ability to work independently & as part of a rapidly changing team
- Demonstrate an ability to work with honesty, integrity and trustworthiness
- Maintain high standards of professionalism and competence
- Good communication skills
- Good letter writing skills
- Good telephony skills


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