Senior Complaints Handler
2 weeks ago
**Salary/Rate**:£30,000 - £35,000 + benefits
**Job type**:Perm
**Town/City**:Feltham
**County**:London
**Discipline**:Insurance Office Support
**Job ref**:BM14867
**Post Date**:08. 08. 2023
**Meet Our Recruiter**:
**Heather Parkhouse**:
- Director- **About the Role**:
Senior Insurance Complaints Handler
£30,000 - £35,000
Feltham - Hybrid working
Barker Munro recruitment are seeking experienced Complaints handlers to deal with cases for this expanding Insurance organisation. We are building a new team which will work 3 days a week in the office and the other two from home.
The position of Senior Complaint Handler is a role which involves written communication in the form of Final Responses to policyholders, sending files to the Financial Ombudsman Service and liaising with the adjudicators/Ombudsmen at FOS.
As the Senior Complaints handler, you will need to have strong written communication skills, a good understanding of how to format a letter and also how to convey relevant and crucial points in a strong, articulate manner. The role also requires a huge amount of attention to detail and will also require a confident and calm telephone manner for when you are speaking to policyholders.
To be considered for the role of Complaints Handler, you will ideally have worked in a complaint or customer relations role within the insurance or regulated industry. Experience of dealing with the FOS is an advantage but not essential. You will need a strong ability to converse well with people via letters and being able to demonstrate strong written and verbal skills is required.
This is a permanent role, working Monday to Friday.
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