Pensions Case Handler

3 weeks ago


London, United Kingdom Deloitte - Recruitment Full time

This is a remoteposition.

THEROLE


We arecurrently looking for a Case Handler to work in a result orientatedqualitycontrolled environment where being able to work with a highlevel of accuracy to prescribed processes and strict deadlines isessential. Youwill be working as part of ahighquality team helping amajor financial service provider as part of a Pensions ReviewProject.



YOU WILL:
  • Review data andevidence gathered in line with the scope of the customer complaintto assess suitability/eligibility
  • Identifyevidential gaps and request requiredinformation
  • Where required liaise with relevant3rd parties viaphone
  • Calculate compensation due to eligiblecustomers using prescribe calculation tools in line with processprocedures and COMP rules
  • Produce required response and outcomeletter
  • Work with aclaims management workflowsystem
  • Ensure data protection remains afocus


EXPERIENCE/ SKILLSREQUIRED:

Essential

  • Minimum 6 months casehandling experience working Defined Benefit transferclaims
  • Experience of dealing with customers in aregulated environment (Pensionspreferable)
  • Skilled in applying detailed and documentedprocesses to individual claimscenarios.
  • Ability todemonstrate decisionmaking using a holisticapproach
  • PC skills (Wordand Excel)
  • Strong literacy /numeracy
  • Excellent attention to detail andaccuracy
  • Ability to work to demanding deadlines(workflow & timemanagement)
  • Ability to attain and maintain specifiedquality and production targets
  • Ability to work independently & aspart of a rapidly changing team
  • Demonstrate an ability to work with honestyintegrity and trustworthiness
  • Maintain high standards of professionalismand competence
  • Good communicationskills
  • Good letter writingskills
  • Good telephonyskills
#Liremote



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