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Case Handler
5 months ago
An exciting opportunity for an experienced Case Handler with a minimum of two year’s experience to join one of the UK’s leading Mediation companies. The role involves being the first point of contact for prospective clients, providing updates to all parties throughout the process until completion. This is a really involved role that will support the Senior Mediators ensuring a successful outcome for all parties. The role is based in the company’s new offices situated in North London, 5 mins walk from the Northern Line.
Duties include but not limited to:
- Acting as initial point of contact for enquiries.
- Providing guidance to all parties on the end-to-end mediation process and timescales.
- Provide daily case administrative duties including report generating, arranging meetings and maintaining an effective and accurate filing system.
- Ensuring all cases are dealt with in a polite and professional manner and within the statutory deadlines.
- Develop good relationships with both internal and external parties.
- Experience in case management or similar field.
- High level communication skills both written and spoken.
- Efficient administration and organisation skills.
- Able to prioritise work and meet deadlines.
- A willingness and interest to learn about the company and demonstrates the values.
- Good attention to detail and computer literate.
Our client has an employee journey in place and committed to staff development alongside many company perks. If you have a passion for helping other, have excellent attention to detail and enjoy being part of a team, please apply.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London N3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: ch
