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2nd Line Service Desk Engineer

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Preston, United Kingdom Nextech Group Ltd Full time

Role: 2nd Line Support Engineer Location: Preston, Lancashire Salary: Up to £32,000Industry: Logistic / OperationsOverview:I am partnered with a national logistics firm in Preston who are in need of a second line engineer to join their busy service desk team. This isn't a general service desk, their team are extremely hands on and deal with BAU, infrastructure and projectsKey Responsibilities & Technical Stack* Provide high level technical support to users via phone, email, and in person.* Install, configure, and maintain operating systems and software applications.* Collaborate with other IT team members to resolve complex issues and implement solutions.* Document support activities, procedures, and resolutions.* Participate in IT projects as required.* Strong knowledge of Microsoft Windows OS - MAC is also beneficial * AD, AAD, GPO - including DNS, DHCP, TCP/IP* Familiarity with networking including routers and switches - Draytek & Cisco * Server upgrades, installs and decommissioning * Citrix - other virtualisation beneficial - VMWare and Hyper-V* Excellent communication and customer service skills.Benefits:* Competitive salary up to £32,000 per annum.* 2 x year discretionary bonus (5%)* 25 days holiday plus your birthday off * Share scheme available * Opportunities for career advancement and professional development.* Pension scheme.* Health and wellness benefits.* Friendly and supportive work environment.If you are local to the Preston / Lancashire area then please get in touch. You can apply directly by sending your CV through to my email - ( tom . craig @ nextech - group . co . uk )